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Synchronization

Intellisync 4.0

Intellisync 4.0
From: Puma Technology


This item is no longer available

Rating: 2.5 out of 5 stars 25 reviews
Sales Rank: 8860

Format: Cd-rom
Platforms: Windows Nt, Windows 98, Windows 95
Media: CD-ROM
Operating System: Windows NT
Shipping Weight (lbs): 0.4
Dimensions (in): 3.7 x 3.2 x 0.6

Model: SYN1140WWFS180
UPC: 607957860529
EAN: 0607957652421
ASIN: B00004WCEV

Release Date: October 23, 2000

Editorial Reviews:

Amazon.com Review
Everyone's computer is a bit different from the rest; those differences can add up to software failure. Users who've been driven to the edge of insanity by the refusal of their personal digital assistants (PDAs) to synchronize properly with their desktops should find relief with Pumatech's Intellisync 4.0.

Fully compatible with Microsoft Outlook 2000--as well as Lotus Notes and Organizer, Novell GroupWise, Symantec ACT!, and other information managers--Intellisync 4.0 takes a bit more thought and care to set up than built-in synch programs, but it rewards most users with flawless data transfers. The customization options are impressive, and allow users greater flexibility to decide which data to move where.

Users who are happy with their built-in synch programs probably won't find Intellisync 4.0 worth the price--the customization feature, while nice, just isn't as valuable as the range of compatible software and improved transfer performance. But users who have a nagging problem that keeps them from using either their PDAs or personal information managers (PIMs) to their fullest (for example, incomplete contact-information transfer or multiple PIMs) will praise it for turning their frustration into joy. Life's too short to hassle with uncommunicative machines. --Rob Lightner

Pros:

  • Easily synchronize most PDAs with most desktop PIMs
  • Customizable
  • Integrated with Outlook 2000
Cons:
  • Best for users who suffer from incompatibility issues
  • Few unique features


Amazon.com Product Description
Pumatech's Intellisync 4.0 keeps you constantly current with direct, two-way synchronization between your PC and Palm Computing platform or Windows CE organizer. In one easy step, Intellisync automatically synchronizes your calendar, e-mail, contacts, and tasks with the personal-information management, contact management, and groupware applications on which you depend every day. With its patented Data Synchronization Extensions Technology (DSX Technology engine), Intellisync lets you simultaneously synchronize handheld organizer data with multiple PC applications, such as Microsoft Outlook and Schedule, Lotus Notes and Organizer, Novell GroupWise, ACT! and many more.




Customer Reviews:   Read 20 more reviews...

5 out of 5 stars Just what I needed   October 25, 2000
88 out of 98 found this review helpful

I just installed Intellisync 4.0 on my PC, in order to sychronize with my Palm 3x. I was waiting for a new version of this product to come out due to previous reviews noting problems synchronizing with Outlook 2000. I have not noticed any such problems with this version. Installation was easy, and I was up and running in no time. Previously, I had been running the Franklin planner software on my PC, as I had purchased the Palm from Franklin Covey. At work we use Outlook, so I ended up maintaining two seperate pieces of software - Outlook for email and email contacts, Franklin for calender and phone/snail mail contacts. Now I use Outlook for all, and I will abandon the Franklin software. I can't remember the exact process for the initial synchronization, but I didn't loose any contact info, and basically Outlook just sucked up everything that was in the Palm. It was so easy!! I give Intellisync 5 stars because it performed exactly as I had hoped and was extremely simple.


4 out of 5 stars Try it before you buy it.   August 28, 2001
Steve Payne (Marietta, GA United States)
23 out of 24 found this review helpful

A 30-day trial version is available for download directly from Pumatech. Then buy it from Amazon. This is the only single user software I've been able to locate which will synchronize a Palm with Lotus Notes. I got the Palm for my wife (a power user by the looks of it), but in order to be practical it had to be able to download all of her calendar from Lotus. She's not a technophile; I was afraid she'd be annoyed (she loves Franklin Planners) with buttons and wires. She loves it. But it was Intellisync that made it practical. Installing Intellisync was easy and trouble free. She has no trouble at all plugging in the Palm via its HotSync cable and hitting the synchronize button on the cable plug. Upon doing this, the Palm "wakes up" and the PC wakes up, (Lotus doesn't even have to be running!). Intellisync then begins its job of comparing the Palm's database with Lotus' and vice versa. Before updating either, it displays a report on the PC and asks for confirmation. Any conflicts are resolvable at this time (i.e. the same person's address being changed in both Lotus and the Palm, which one should be kept?) All her appointments are copied (even all day events). The same for her personal address book under Lotus, and To Do items. The Palm isn't enabled for e-mail, so this isn't an issue. The software that ships with the Palm is adequate for synchronizing with Outlook 2000. Intellisync plus the Palm allow her to synchronize Lotus Notes at work with Outlook at home. We only had to purchase an extra HotSync cable. The details: Palm m100; HotSync serial cable; Intellisync 4.0; Lotus Notes R5 (5.0.2a); Windows 95 running on Gateway 300mhz Pentium.


1 out of 5 stars Buyer Beware - Terrible operation and no support   April 25, 2002
15 out of 16 found this review helpful

I cannot speak for other programs Intellisync claims to support, but I can say my experience with transferring between Intellisync and Lotus Notes has been one of the worst I have had. As a systems person with over 15 years experience, that's very bad.

It is true that it installs easily, but it is totally unreliable and unpredictable in its behavior when synching your Palm appointments with Lotus Notes 4.5 calendar.

Our office purchased one copy and tested it for several days. While its functional design could be improved, it seemed to work acceptably. After we bought six copies, erratic behavior started appearing in our original test installation. We have had similar problems with a second installation.

Please refer to A Sofware User from Buffalo for a good account similar to our experiences. Tech Support has *never* responded to our e-mails. We were so fed up at that point that we have not pursued it further and are writing this up as a loss.

You cannot selectively accept or decline changes. This results in duplications that you either have to live with or manually delete in the Palm or in Notes. Sometimes appointments aren't picked up at all. There seems to be no consistency to the behavior to let us diagnose the problem. There is a Re-synch option to re-do from scratch, but it doesn't work consistently, either. We have had to uninstall and reinstall IntelliSTINK (as we now call it) and sometimes even the Palm Desktop software to correct inconsistencies. But again, this doesn't last.

I am always a little uncomfortable reading strong negative reviews because I wonder if the reviewer simply didn't follow instructions and is unfairly venting. In this case, several different people with years of PC experience have worked with this software, thoroughly studied the documentation, and tried a host of approaches to get acceptable operation. As a systems office, we know you can't find perfect software, so we weren't expecting perfection in this.

Unfortunately, this is so flawed and aggravating to work with that I would urge you to look elsewhere. Since there are a number of positive reviews, though, you may find it works for you, but definitely try the software for your particular setup before you buy it. And be sure to test it heavily. It may appear to work fine at first, but repeated use seems to lead to problems. Plus, based on other negative reviews of the support, you're not going to get much help from PumaTech.


1 out of 5 stars Product Works Erratically and Tech Support is Poor   March 7, 2001
Wade Rice (Knoxville, TN)
12 out of 16 found this review helpful

I installed this product in early February and have been fighting to get it to sync my e-mail from Lotus Notes 4.5 ever since. The calendar syncs fine, but the software terminates every time during the e-mail sync and nothing transfers. I have reinstalled both the Intellisync and Palm applications, had my drives and network profiles reinstalled, and configured Intellisync every way under the sun. Pumatech tech support gave me a few suggestions, none of which worked. When I called back, they wanted me to buy a "tech support ticket" for $19.95 because my 30 day free tech support warranty was expired!

I'm not wasting any more time or money on this product. I'll switch to something that works.


3 out of 5 stars Lousy Customer Support   April 17, 2001
12 out of 12 found this review helpful

I have used intellisync 3.5 for several years and have found it adequate although technical support was limited/expensive, so encouraging purchases of upgrade. I just bought 4.0 as an upgrade but didnt notice that they had dropped support for Meeting Maker which is my calendaring Application. The last version which supports MM was version 3.7 which is no longer in stores and only avaialable from their website. I called their support # and best they could suggest was to buy v3.7 and east the cost of 4.0 since they wouldnt do an exchange.

Their are to morals to this story : (1) Read the compatibility/functionality sttements BEFORE you buy and (2) try not to do business with customers service orgs who care only about $.....not customers satisfaction.


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