Cuisinart DLC-2011BCN Prep 11 Plus Food Processor, Brushed Chrome

The Lexan work bowl is virtually shatterproof and impervious to heat or cold. There's the familiar stainless-steel chopping blade and a dough blade. Stainless-steel slicing (4 mm) and shredding discs, a plastic spatula shaped for the work bowl, a recipe booklet, and an instruction video showing basic use, tips, techniques, and preparation of some recipes from the booklet complete the package. (Existing Cuisinart blades and discs also fit this machine.) Cuisinart warranties the motor against defects for 10 years and the remaining parts for three years. --Fred Brack

Now, under new ownership, it's a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way, the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one, and there would be a delay of about two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the equipment for a month, especially with the holidays coming up. Sorry, that's the rule, is what I was told.
Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to contact me for assistance in resolving this issue. A month has passed as I write this, and I have not heard from either of them.

I took the equipment back to the store where I purchased it, and exchanged it for a KitchenAid food processor, which was less expensive, and works beautifully. I did my research this time, and they have a reputation for excellent customer service should I need it.

The Cuisinarts are good, solid appliances, but if you ever need customer service, it's an uphill battle. If you decide to buy a Cuisinart, be sure to buy at a store that will stand behind the products they sell.


Underpowered, leaky, I'm returning this bomb   October 29, 2002
Michael Carmel (Seattle, WA United States)
118 out of 129 found this review helpful

I like good design, lots of features and industrial strength, so when I saw this "full-featured" elegant processor with extras well under $... new, I brought it home and tested it with my favorite Italian batter bread recipe from Bernard Clayton's authoritative bread book. This bread takes 35 minutes of kneading with my powerful Kenwood Major mixer, but the Kenwood mixer walks around the counter as it slams the doughball, so I looked forward to Clayton's 7-minute Cuisinart kneading time. The light batter lifted up the blade and allowed seepage all around the bowl before I reached 2/3 of the claimed 6-cups of flour capacity. It looked like "the blob" was back and about to eat Seattle. Customer service operator at Cuisinart left me on hold for 10 minutes while she "went to get a blade," then disconnected me. Second half-hour call got me an operator who wouldn't hang up. She got the blade, confirmed that it does not "snap in place" as the first operator claimed,told me I had to use only Cuisinart bread recipes. This machine is only 570 watts -- info missing on the box -- and mine stopped with only 5 cups of flour and 2 cups of water -- well under the 6-cups of flour claimed capacity. Clayton offers adjusted recipes for food processors, but apparently he hadn't tested this "gem." If you want to do various breads, forget the Cuisinart 2011. If you want to cool your heels while your incompletely mixed bread is rising, try Cuisinart's 800 number. Your wish will be granted, but your bread, it will not be so good.


Cuisinart stole my heart from Kitchenaid!!   January 7, 2006
Karen H
77 out of 79 found this review helpful

I'm a Kitchenaid kind of girl, so when my husband surprised me with the Cuisinart Food Processor, I was faced with quite the quandry. I began to research both the Cuisinart 2011 and the Kitchenaid 760. The reviews pointed slightly towards the Kitchenaid so I figured I'd swap mine for it. I visited a local store to compare them in person and was so disappointed to realize that the Cuisinart fits together more securely and smoothly. In denial I stared at the blades for quite some time. Finally I had to admit to myself that the Cuisinart ones were heavier. They felt better and looked more solid. Oh how I tried to convince myself that the Kitchenaid was better. But I just didn't like how the top on the Kitchenaid snapped into place. It's not as smooth. The KA comes with more tools. Surely I'd end up with the Kitchenaid.

I went home and joined the online Kitchenaid Conversation Forum. Who does this? It's a group of people who post back and forth about their devotion to Kitchenaid. I begged Kitchenaid Rita to help me back on the righteous path.

Then I started using my Cuisianrt to test it out. I tried not to love it. I just couldn't help myself. It's so convenient to use. I started to think that the extra KA bowls might start to get on my nerves--always taking them in and out. I've made all kinds of things in my food processor. I made pizza dough. I can't believe I've been kneading by hand all these years. I made sweet potato chips; I made hummus and salsa... the list grows each day.

I actually use it all the time. And, it would be very much like me not to use it if it were at all hard to assemble or clean.

OK, there you have it. A perfectionist's testamonial and admission of betrayal. I do love my new Cuisinart 2011, and I feel guilty for ever having doubted it. And just last night my new TOB-165 Cuisinart Toaster Oven arrived. Review on that soon...


Love me, Love my food processor!!   May 16, 2003
A. Day (Crane, Texas United States)
52 out of 54 found this review helpful

I got this (in white) as an early B-Day gift that I picked out. I got it on ebay for 30% off amazons price. My only processor experience prior to this is a little 2 cup black and decker model that I got for Christmas. which ws very limited with what to do with it.But I liked the Idea and thought about the possibilities of what A "real" one could do! I live in a little po dink town in the middle of nowhere and there are to say the least no department stores or any thing that sells good kithchen appliances. So when looking for a food processor I was entirely doing my research and comparisons online. After reading reviews and comparing products and prices I came down to choosing between 2 food processors. This one and the KitchenAid KFP670. At first it was a close call because of the extra stuff that comes with the KitchenAid. However I was absolutely sure that I had made the right decision when I actually saw the KitchenAid 670 in person about 45 miles away at a dept. store. What truly sold me on my Cuisinart in addition to it's power, additional blades ect. was the huge feed tube.The Kitchenaid's tube looked so small compared to mine and you may not think that it would be a big deal but even though I had only had mine for a few days the big tube made a big difference. For instance I can stick a whole potato in mine and make instant hashbrowns or fries. with the KitchenAid you would have to cut up the potato first and fries... please, it may have the disc but who wants dinky little bits. Also I made stir fry steak. I was utterly amazed at how it handled it so well. and becaue of the large feed tube I could put a bunch of meat in the at one time and it took all of 2 seconds to slice the steak into 4 mm slices .. Wow!!! I even used the dough blade to make the cheese bread in the cookbook which was so fast to make and yumm GOOD! I like the safety features on this machine, the sturdiness,The extra blades that are available, the power, the style, and love the big feed tube. I am I first generation food processor owner and Will never go back!! I highly reccomend this food processor


A bit of a disappointment   November 22, 2002
50 out of 54 found this review helpful

I was disappointed that while the bowl supposedly holds 11 cups, for all intents and purposes, for any kind of liquid, you can only process about 5. This is because the design is such that any additional liquid runs over the enclosure on the inside of the bowl that the blade slips over - it only reaches half-way up inside the bowl. Trying to process soup vegetables into a puree was a disaster, until we learned to do LITTLE batches. I also find the safety mechanism clunky. A third complaint is that the drive connection between the motor and the blades is plastic - now how long is that going to last? That's what broke on my last processor, necessitating the purchase of this model (all processors seem to have this limitation - built in obsolescence, as far as I'm concerned.)

But it looks good on the kitchen counter. And it weighs a ton, which is good for stability.