Customer Reviews: Read 13 more reviews...
 Poorly designed January 13, 2006
Bruce Morris (Portland, OR United States)
59 out of 62 found this review helpful
The designers of this phone obviously weren't thinking of how a 2-line phone system actually gets used.
Cons:
* Corded base unit always picks up line 1, no matter if someone else is already using it. Even if line 2 is ringing, it STILL picks up line 1. Useless.
* Cordless handsets do not pick up the ringing line when lifted off the charger base. I have yet to own a cordless phone (single line or multi-line) that can't handle this small task. At least the cordless units hang up the line when putting them back in the charger base.
* Call volume is neither "sticky" nor stable on the cordless handsets. The volume you set will eventually revert to the previous volume setting, or else change to a different setting altogether.
* No customer service. Calling the customer support phone number included in BIG NUMBERS on a separate yellow sheet so you are sure to see it gets you . . . nowhere. The automated support system doesn't even recognize the model number number of the phone, and you can't talk to a live person.
Pros:
* Never got that far. After discovering the call volume problem, I packed these useless things up and took them back.
 So far more positive than negative December 10, 2005
RWC-PSI (New York, NY)
36 out of 37 found this review helpful
Pros:
Compact, all in one
Corded has reasonably good sound;
Range of cordless is adequate - sound quality is also in the middle.
Answering machine is fairly easy to setup, but lacks features of many of the higher end stand alone answering machines.
No phone cord needed for cordless extensions - just an electrical outlet for the charger.
Two lines one one corded/cordless is a convenience.
When I setup a conference, the quality is better than my old stand alone two line corded phone.
Cons:
The default pickup when making a call is always line one; my prior phones were always the last button you had pressed. Minor problem - almost all my calls are on line two.
Answering machine is a bit combersome, and remote access is not as flexible as stand alone machines.
Caller ID is from the front menu so you have to scroll - last incoming call not on screen until you press a couple of buttons.
Also, last number redial requires two or three button press - though it can hold the last 10 or so numbers that you dialed.
There is no single button call; for your list of callers you have to go one by one to find or else use alpha lookup. No dedicated buttons for frequently called numbers.
Even with all the cons - I still feel this gives me more in one unit than I have seen in others.
 Good except for the outgoing message quality February 23, 2006
B. Kernek
33 out of 33 found this review helpful
I have just started using this phone today, and while it mostly lives up to my expectations, I have run into a major problem with the answering system: when I record the outgoing message on either line, the audio quality is extremely poor. I did just as the manual described - spoke at normal volume 9 in. from the unit - with poor results every time. I was also amazed that one is forced to record the announcement through the speakerphone, not the handset, making it sound as if it were recorded... well, over a speakerphone (but with an extra dose of poor audio quality). One worksaround is to record from the cordless handset, which allows you to use a headset. Still, bad quality even with the cordless handset.
Finally, I was able to get results that are very marginally acceptable by recording the greeting as a wave file on my PC, and then hooking up the audio output on my PC to the headphone jack on the wireless headset and playing it back while recording the greeting. Even this required many takes as I had to fiddle with the recording and playback levels, as well as 3/32" to 1/8" adapters to make the hookups. Three hours later, I have outgoing announcements, but they still sound pretty poor.
This unit may still go back to the store. I wonder if anyone else had this problem?
Problem on outgoing calls January 31, 2006
David Nanberg (Chicago)
30 out of 30 found this review helpful
I bought this phone as soon as it came out because it had the features I wanted. I have been generally pleased with it except for one major issue: every so often I will make a call and the party on the other end hears nothing. This is particularly frustrating since I can think I'm leaving a message on the other party's voicemail but nothing is recorded because my voice doesn't come through. While AT&T's Customer Service is virtually useless, they did replace the unit. Unfortunately the new phone has exactly the same problem. After trying endlessly to talk to a technical person, I was told that they have never had this complaint before. I can't believe that I just got two phones with exactly the same defect.
Lesson Learned June 5, 2006
Onionlips (Georgia)
28 out of 31 found this review helpful
It was one of limited few that meet all my criteria for the home office.
However,
NO SPEED DIAL - needed for business line.
Handset earpiece very low quality.
Phone itself feels too lightweight and cheap.
Ignored the reviews, purchased anyway, returned it immediately.
Lesson Learned.
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