Customer Reviews: Read 1 more reviews...
 Too Much to Go Haywire May 1, 2008
K. Yarber (Santa Clarita, CA)
15 out of 17 found this review helpful
I bought this mower barely 2 years ago. Price was right and the reviews seemed acceptable. The model that can be sold in California is 10686 (because of smog control laws) But after using it apprx. 9 months, the electric start system fizzled. First, I thought it was the 40 amp fuse blew or the cheap Chinese battery failed; so I bought another cheap Chinese battery from another online source, along with a battery charger. Installed the new battery; mower would not start. Forced to use the manual recoil starter which I hate to do - that's why I spent the extra money to get the electric starter. The recoil starter cord broke yesterday after being used apprx. 13 months. I tried to repair the Chinese recoil starter but was not able to take the thing apart. Not having an "authorized" Lawnboy service center near, I turned it over to a friend of mine who is a lawn mower repairer. I asked him if he knew why the engine runs for apprx. 5 minutes, then stops. He said take off the gas cap, the air breather washer probably is missing. It was! He said he'd replace that. Lawnboy's Owner's Manual provides no "troubleshooting" repair procedures and several "authorized" serviceman would not reveal anything over the phone. I thought I'd bought a good reliable mower. If you insist on getting a Lawnboy,forget the electric starter, and get the model that has a clutch that stops the blade while the engine still runs while you empty the tiny grass catcher because you have to continually restart the engine. The starter cord won't stand the strain and I can't either. With all the extra stopping and re-starting, it's just a matter of time when the Tecumseh engine gives up. So, I hope my friend can get a new starter part, or repair the existing one, but then again Lawnboy/Toro does not sell parts on their factory website; you have to go to an "authorized" dealer.
 Broken right out of the box! June 4, 2008
GeckoMama (Idaho)
8 out of 10 found this review helpful
We ordered this thing next day because it was only $3.99 with Prime and UPS wouldn't deliver it without a signature. That would have been nice to know before we paid extra for onvernight!
Then when we got it, it was broken. Amazon won't let us return it to them and the 800 number on it has very limited hours. If I had known what a pain this was going to be, I never would have ordered it online!! Buyers beware!
Buyers Beware July 30, 2008
Michael T. Horak (Culpeper, VA. USA)
6 out of 8 found this review helpful
Buyers Beware
I ordered this item and received it (Signature Required) Filled it with gas and oil as described in the manual! It took 20 min to start it! After cutting for a 1/2 hour the mower quit, it has no compression and will not start at all. I called AOL. to file a compliant, here is their response.
Thanks for contacting us at Amazon.com.
I apologize for any inconvenience you have experienced with this lawn
mower.
We're sorry, but due to safety reasons, we cannot accept the return of
any hazardous materials--these include items that are gas-powered, use
propane or natural gas, or include a magnet--at any of our fulfillment
centers. The risk of accident is simply too great.
If the lawn mower needs to be serviced or replaced, we recommend that
you work with a local authorized dealer or contact the manufacturer
directly:
Lawn-Boy
This is completely unacceptable. The mower is brand new and now I am suppose to make arrangements to get it fixed or replaced when under any other circumstances this would has been swapped out for a new one or I would have received my money back! Now I am stuck with a $500.00 peace of junk. I am really disappointed with AOL and Lawn-Boy!!!
Michael Horak
 Sens a Speed is great August 13, 2008
D. Hayes (Belmont, MA USA)
2 out of 2 found this review helpful
This is a very good lawn mower. It is sturdy, has the option of mulching, bagging, or throwing the grass. The honda engine is strong and runs a bit smoother than most engines, although it is not as quiet as my parents honda lawn mower. The sens a speed mechanism is the best self propel gadget I have ever used and makes the mowing much easier.
However, as usual, those carelase louts at UPS banged up the box and the mower came with a broken sens a speed control mechanism. I had to call lawn boy, get a new part and fix the control mechanism. So I have to recommend that you do not mail order this item, but instead go to a store and buy one.
What a Shame September 27, 2008
Delbert G. Mcbride (Imperial, Missouri)
1 out of 1 found this review helpful
I received my Lawn Boy today thinking that all I had to do was open the box gas it up and put in the oil and off I go. Wronggggggg!
The blade control handle was not assembled and had no directions on how to do so. After a half hour I finally figured it out.
I thought now here go until I fill the tank with gas then it started leaking from underneath the air filter, thought I would would pass out from the fumes. Now it is sitting outside draining so I can find a dealer to take it to and get repaired.
Do not buy a Lawnboy.
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