Ames True Temper Decorative Bronze Wall Mount Hose Reel #2391200A | 
| Brand: AMES TRUE TEMPER
Buy New: $109.99
New (4) from $109.99
Rating:  3 reviews
Sales Rank: 21956
Media: Tools & Hardware
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 19.5
Dimensions (in): 18.4 x 16 x 15.1
MPN: 2391200A
Model: 2391200A
UPC: 049206239128
EAN: 0049206239128
ASIN: B000UK0VUO
Availability: Usually ships in 2-3 business days
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| Features:
| • | Decorative hose reel with top storage shelf for h | | • | ends and accessories | | • | Durable no rust aluminum | | • | Wall mount design, Antique Bronze finish | | • | 125' capacity for 5/8" hose, 19" x 15.5" x 17" |
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| Similar Items:
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| Editorial Reviews:
Product Description
* Decorative hose reel with top storage shelf for hose ends and accessories * Durable no rust aluminum * Wall mount design * Antique Bronze finish * 7 year warranty * 125' capacity for 5/8" hose * 19" x 15.5" x 17"
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| Customer Reviews:
 Very stiff reel April 16, 2008
John Henry
2 out of 3 found this review helpful
Looks nice, but returned it before I mounted it. The reel is very stiff. I tried loosening a few screws but didn't help (it comes fully assembled). I think I will try the Rapid Reel that everyone's raving about.
 Ames Wall Mount Reel June 22, 2008
Kent Sauter
1 out of 1 found this review helpful
Everything that you need to mount is in the box except a masonry drill bit. I mounted into brick and needed a 1/2" masonry drill bit. Masonry anchors included. Well built, solid. Regarding the stiffness previously described in another review: Not noticeable after mounting to wall. Most importantly, no LEAKS! Would have liked a longer faucet connection hose. Wife can reel in hose with no problem. Highly recommended.
 Horrible Product, Even Worse Company August 22, 2008
M. Allshouse (York, PA USA)
I bought one of these a week ago. The first thing I noticed was that the paint was chipped on the reel. I took it back and got another. Then I read the instructions, which say that you need a 7/16" masonry bit to attach it to a brick wall. I went back to Lowes to get one, but found that they do not carry that size bit. I checked Home Depot and Harbor Freight Tools and they do not carry that bit either. I called Ames and asked about the drill bit. They told me that the instructions were printed wrong and that I would need a 9/16" bit, not 7/16".
So, wasting even more of my time, I go back to Lowes only to find that they don't carry 9/16" either. Again, same at Home Depot and Harbor Freight. I call Ames back again and they explain that I should use a 1/2" bit and just "rout out the hole with that bit." Okay, so I try this and I actually get one of the anchor sleeves in the brick. I take the next one out of the package and find that it was manufactured wrong and will require a 3/4 inch bit, or bigger, in order to fit it into the brick. It's nearly an 1/8 of an inch bigger than all of the other sleeves!
Finally, I call Ames corporate office and ask to speak to someone in the CEO's office. I get a woman who tells me that she is an Assistant to the President. I explain all of the difficulties I have had and express my frustration with the poor quality product. She glibbly asks what I think she can do about it. It's pretty obvious that she could care less. She tells me that it's a quality issue and that's not her area? I asked what her area is, just putting out bad products and scooping up cash? She finally wakes up and tells me that she is "offended." I told her that I was "offended" at having to buy and rebuy the bad product, wasting my time with misprinted instructions, and then trying to make poorly constructed product fit on my own. She suggested I not buy their product and disconnected. I then got the answering machine of the quality control manager, left a message, and have not yet received a return call.
The best advice that I can give anyone thinking of buying anything from Ames is to take the Assistant to the President's advice and don't do it. I will never buy anything from Ames/True Temper, and I suggest that you avoid doing so, too.
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