The Art of Resolving Conflicts in the Workplace: The Six Essential Techniques with Lawrence D. Schwimmer (Adapted from Winning Face to Face) | 
| Director: Peggy Lee Scott
Studio: International Video Network
Buy Used: $7.89
Used (2) from $7.89
Sales Rank: 27731
Format: Ntsc, Color, Full Screen
Language: English (Unknown)
Media: VHS Tape
Number Of Items: 1
Running Time: 37 Minutes
UPC: 028048001001
ASIN: B000QYOGC8
Theatrical Release Date: 1992
Publication Date: 1992
Availability: Usually ships in 1-2 business days
Condition: (Includes booklet) VHS - X-lib, excellent condition. Tape perfect. Original clamshell case in great shape. Bubble wrap shipped. Same or next day shipping.
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Product Description
"The Art of Resolving Conflicts in the Workplace" with Lawrence D. Schwimmer presents "Six Essential Techniques:" This video is adapted from the 85-minute video "Winning Face to Face" made by International Video Network. American management consultant, Lawrence D. Schwimmer presents a two-part training video illustrating six, easily learned techniques for resolving office conflicts and coping with hostile or uncooperative staff in a professional manner. In Part I, Schwimmer describes each of the six conflict resolution techniques: I vs. you language, anticipation, meta-talk, self-interest, limit-setting, & using consequences. Professional actors dramatize conflicts and demonstrate how the six techniques can be used to defuse and redirect office conflicts. In Part II dramatic sequences demonstrate how to use all six techniques to resolve conflicts resulting from four common sources: aggressive behavior; role confusion; stereotyping; and psychological manipulation. Before Lawrence D. Schwimmer was thirty he was president of his own multi-million dollar food company. A former executive with several Fortune 500 companies, at the time of the production of this video he was president of Schwimmer & Associates, a San Francisco-based consulting firm specializing in presenting conflict resolution programs. He has authored three books on business behavior and has presented his seminars on "Risk-taking and Managing Conflict" before more than 25,000 people throughout the country, including presentations at IBM, Polaroid, and Xerox.
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