Customer Reviews:
Showing reviews 6-10 of 11
 HORRIBLE Subscription Service! April 7, 2008
E. Ho
9 out of 11 found this review helpful
I purchased a gift subscription online last October, 2007, but it is April 2008, and my aunt and uncle have yet to receive their issue.
I called the DPP subscription department in January, and they said they had no record of my order. Funny, since I had a printed confirmation in my files...Anyway, I went through the ordering process (again) over the telephone, and that was supposed to take care of it.
Fast-forward to April, 2008, and still no issues had been delivered! I called customer service and the rep said that "the late date" (meaning the latest date of arrival) was end of March. I asked when they could expect an issue.. Apparently, the next "late date" is May 2, and I should call back if they don't get the next one.
We reconfirmed the mailing address (correct), and the rep suggested that the issue got lost in the mail. This is possible, but I guess we'll have to wait until May to see if this happens again.
They wouldn't issue a refund, but said they could add an issue to the end of the subscription.
This is ridiculous...What company takes 5-6 months to get ONE issue delivered?!!!
I have never written a negative review like this, and I understand that my comments don't review the articles. However, I purchased a magazine gift SUBSCRIPTION and the delivery service is what I bought, along with the magazine itself. If Digital Photo Pro can't deliver on their promise to send a gift (that's been paid for), then others deserve to know.
Update: Well, they never received the May issue, so I insisted on a refund, which they sent to my aunt and uncle. I didn't ask them to send the check to them, though. I guess they didn't they consider that i might get them a different gift with the refund? Hands down, this is my WORST CUSTOMER EXPERIENCE EVER.
Wish I could rate it! April 6, 2008
Jane E. Russell (Clarksville, TN)
7 out of 9 found this review helpful
I sure wish I could rate it but I haven't even received the first issue yet! I contacted the magazine and they say it should be here in 4-6 more weeks. I placed my order back in February and it's now April!!!! It's not Amazon's fault!!!
 Wannabe Pro Photo Magazine March 15, 2006
James Chopty (United Arab Emirates)
6 out of 60 found this review helpful
I purchaced this magazine thinking that it would be the next step from the amateur photo magazine level to the serious pro level. In fact, it is not really either.
waiting April 20, 2007
Charles H. Hendry
4 out of 32 found this review helpful
I still haven't received one. I had idea it would come this month but hasn't arrived yet.
subscription January 12, 2008
Traute Ghiraldini
3 out of 19 found this review helpful
I cannot review an item I have not received yet, this is a subscription, and the first issue has not reached me yet.
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