Customer Reviews:
Showing reviews 31-35 of 37
 Awful fulfillment services for Financial Times July 23, 2008
W. Tao
1 out of 1 found this review helpful
As noted by many other reviews, the fulfillment services by Synapse was awful! I called them 4 weeks after ordering on Amazon and was told that they had processed my order about 3 weeks ago. When I called Financial Times directly, was told that they haven't even receive the order yet. Synapse offered to contact Financial times and get back to me 'in 3 to 5 days'. I just cancelled my subscription (and will never use them again) and subscribed directly at the FT website for the same price with promise to deliver in 3 to 7 days. Amazon should change their subscription partner since so many people have such bad experience already.
2 months & the subscription STILL has not started February 2, 2008
J. Huskey (Knoxville, TN USA)
I ordered a subscription as a Christmas gift on 11/20/07. It's 2/1/08 and the receipient still hasn't gotten the first issue. Customer service is going to get back to me in 3-5 business days. . . . I'd recommend ordering from another service.
Three months later, no FT March 10, 2008
Gracenote Editorial (Phoenix, AZ)
Great paper but Synapse Services, the subscription fulfillment company, is either incompetent or running a scam. After a month without delivery, I called the FT and they said they hadn't received the order from Synapse but kindly gave me a month free in the expectation that the Amazon sub would kick in by then. It didn't. The paper stopped. I called SS; they said they'd investigate and call me back within five days. They didn't. Now Amazon says they will credit my account. I'd rather have the paper than the money. What a lot of hassle for nothing. Avoid this.
Amazon Fire Synapse Services for FT July 31, 2008
Mark W. Kendall (Pacific Grove CA)
I have been a long time subscriber to the Ft through Amazon.However I am very disappointed with an attempted renewal of The FT by Synapse Services.
Original subscription expired at the beginning of July 2008. I renewed through Amazon/Synapse on June 9,2008 with an expected renewal date of July 14 2008.
On July 8th deliveries stopped.Ok I could live for a few days without the newspaper waiting for the new subscription to start on the 14th.But alas paper delivery never resumed.
I called Synapse and was told delivery would start on July 28 .July 28 came and went with no delivery.Called Synapse again and was told they would get back to me within 3-5 days with a reason for delivery delay.
Synapse called back today July 31 and was told due to their mistake payment was never made to FT,but that they would remedy the situation and I could expect delivery of the newspaper in 4 MORE weeks.
AT this stage I demanded a refund of my subscription payment.At this point its anyone's guess weather I will ever see my money again.
I have been a longtime buyer through Amazon,and will continue to be a customer of buying directly through Amazon,But will now have second thoughts of purchasing products through their affiliate program.
 DO NOT ORDER FROM AMAZON.COM!! August 21, 2008
Thomas F. O'Connell (Nashville, TN USA)
The paper is great, which is why I subscribed. BUT SYNAPSE VIA AMAZON IS TERRIBLE! I ORDERED IN MARCH AND DID NOT RECEIVE MY FIRST ISSUE TILL AUGUST!! And it now arrives a day late, and I get the weekend edition the following Wednesday.
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