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| Brand: Hewlett-Packard
List Price: $367.00
Buy New: $157.64
You Save: $209.36 (57%)
New (43) Refurbished (2) from $152.00
Rating:  140 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Operating System: Windows XP Professional Edition
CPU Manufacturer: Intel
CPU Speed: 2.10
CPU Type: PowerPC G4
Processors: 1
System Memory: 2000
Memory Type: SDRAM
Hard Drive Size: 1
Shipping Weight (lbs): 31
Dimensions (in): 9.5 x 17.4 x 17.7
nv:Print Method: Thermal Inkjet
First Page Output Time: N/A
Resolution: Up to 4800 x 1200 Optimized DPI
Maximum Duty Cycle: Up to 3,000 Pages Per Month
Print Speed: Up to 34 PPM (Black)
Print Speed: Up to 33 PPM (Color)
Special Features: Network-Ready
Special Features: Copying Capability
Special Features: Scanning Capability
Special Features: Fax Capability
Special Features: Wireless Capability
Dimensions: 17.7"W x 17.5"D x 9.8"H
Protocols: N/A
Connectivity: Ethernet
Connectivity: USB 2.0
MPN: C7280
Model: C7280
UPC: 883585105137
EAN: 0883585105137
ASIN: B000UY6M2G
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Hardware fair -- Software and Tech Support really "Not ready for prime time" September 27, 2007
John J. Fado
55 out of 62 found this review helpful
I purchased an HP C7280 AIO to replace an HP PSC 2510 AIO that developed a mechanical problem after 2 1/2 years. It was connected by ethernet to a wireless router This system worked, as configured, for that amount of time. I have two laptops, each with a wireless connection to the router. One runs on Win 2000 Pro and the other is running XP Pro.
Because the previous printer was pretty straight forward, I thought I would just connect the ethernet cable, plug in the power, load the drivers and pick up right where I left off. Boy, was I wrong! After diabling the firewall, spybot and my A/V, I did the install from the CD provided. The install was rather normal for both laptops EXCEPT that the W2K software was NOT current and would only load the basic drivers. I were able to print from both machines for less than 2 days. The XP machine first lost its connection to the printer, Then, the next morning, it couldn't connect to the network either!
After down-loading the CURRENT, "Full FEATURE" version of the C7280 software from the HP web, I found the install could not finish because the C7280 software could no longer detect the presence of the printer on the network. Other network apps (PING, Net etc.) did detect it, as did, HP's own EWS (Web Screen). By the way, I even used a static IP justg to to avoid IP problems. Both machines ran very erratically until the HP software was deleted.
HP's Total Care (Tech Support) were very polite -- but very ineffective!
They consistently failed to read the details of the problem and would make suggestions not relevant to the problem or sometimes for the wrong hardware.
I was told that my problem was passed on to "Advanced Support" -- three different times over two weeks -- I NEVER got a call or an E-mail from this group! I tried to E-mail Screen Prints of my "Event Log" which showed one or more HP modules that were failing to load correctly at "Start-up" of the computer but, HP Total Care appeared to be technically lacking and very unaware of the importance of this data -- or this was not on their script so they just ignored it.
Yesterday, the HP C7280 printer was returned (I would have been stuck with an un-supported printer if I waited beyond 2 weeks.)
The HP C6180, with the optional duplex print unit, appears to be the exact same printer as the C7280 (duplex print unit is now included). The forum on the HP website has over 4 pages of user complaints about the C6170. The C7280 was just released recently. As a result, there are very few of these machines out there, with this new model designation, to complain about.
Bottom line: fair hardware but only if used as a local printer. Heaven help you if you try to use it as a network printer! Too bad, because resolution is fairly sharp -- if you can get it to print. I've had 3 HP printers in the past, I have had only one problem, out of many, resolved by HP's Total Care. They can only handle the most basic problems. Anything not covered in their script will get you a suggestion to 'un-install and reinstall' the software and then you will be passed on to someone else -- but at the same level-1 support tier and the confusion starts all over!
It appears to me, that HP has no Level-2 (or higher) tech support personnel. If they do, I have yet to have any contact with them.
 HP C7280 Review October 1, 2007
Lawrence Hare
32 out of 35 found this review helpful
HP C7280 Review.
The following is MY experience and my opinion only, I make no promises and I offer it up for others who may be in the same position I am.
I have a mixed bag of systems at home, two permanent Macs and three permanent PCs. I use a MacBook Pro and my wife also has a Dell laptop. We have kids which come home and use their own Macs and PCs, and if there is one thing that has been driving us all mad is the fact that printing is such a chore. I have a Canon all-in-one hooked up to one PC and all systems must print through that system. It works, but it is a mighty pain, especially for the Macs. So I started looking for a network printer and chose, and purchased, the HPC7280.
And I am so-far, very pleased. It is an elegant piece of hardware, installation was a breeze, especially on the two Macs which shall use it, no issues at all and an elegant install. PC software installation is a dramatic affair with bars zapping back and forth at terrific speeds with, what seems like, thousands upon thousands of file names rushing by far to quickly to read. I followed instructions and disabled all virus checking yet even so I got a dialogue towards the end of the install giving me four reasons why the printer may not work on my computer, all due to virus issues and proxy requirements, which latter we have none of. I had little confidence in the PC install even though it seems to work fine.
I chose to configure it into our network using wired Ethernet. The printer also supports 802.11g but I have experienced issues and interruptions on our sound systems, which is WiFi mesh, from phones using WiFi. Users of laptops can connect to our access point and print through the wired network once they have the drivers installed.
So far I have two Macs and one PC using the printer and scanner, including the OCR software, with no problems, have not tested the fax yet but the fax is of secondary importance. The sheet feeder for the copier and scanner is a delight and I was surprised how pleased I am with it. The access to the OCR was not exactly intuitive but it is easy enough. It prints photos nicely and the included HP Photosmart Studio seems like a good tool. The HP Device Manager that comes along with the software allows rapid and easy selection of the features, so I am quite happy with it.
I have three questions which I have sent to HP however summarized below.
1) My wife and I do graphics work amongst other things and we needed to print some wedding invitations on high-quality 5.5" x 8.5" card stock. We had been using a Canon printer for this and it worked well enough although this work could only be done on a PC. We changed the printer to the HP, keeping the custom paper size settings in Word and we loaded the card-stock into the printer. The printer then told us that it was an unknown size or type of paper, press OK to cancel the job. After much fiddling I realized we could set the paper size to normal paper and position the print area in an appropriate place on the page, then with the custom card-stock in the printer the carts were printed perfectly. It seems that the printer had no difficulty with the size of the paper at all, it was the size that Word was telling the printer which caused the problem. This however is awkward as we do a lot of custom paper work and we use an appropriate template in Word and expect a print-preview to show us what we shall obtain. Using the technique above the print-preview shows us what we shall obtain on paper that is the wrong size, yet when we print it works. The help files go into considerable detail on how to set up custom paper sizes, yet the printer does not accept them.
2) The help text states that the printer can support up to five computers with a wired connection, is this concurrently or total? If the latter and I replace one of the computers, do I need to do anything for the printer to recognize a fifth new machine?
3) The help text states that there are additional papers to avoid when COPYING which include:
Envelopes.
Greeting card paper.
Inkjet labels.
HP CD/DVD tattoo labels.
But as the printer can print these already why cannot it also print them for a copy? For example, I keep a batch of envelopes pre-printed for some clients. I print one master and then make a dozen or so copies on other envelopes, this help text however tells me I should avoid doing this. But yet it implies I can PRINT the copies onto envelopes without a problem, it seems I cannot COPY onto an envelope. Is this the case?
Do not buy the HP C7280--Software is awful November 10, 2007
Cyber Chris (Illinois)
24 out of 27 found this review helpful
I purchased the HP Photosmart C7280 All-in-one printer on October 11, 2007, and have had nothing but trouble. I'm considering returning it.
I initially installed the printer wirelessly (Windows XP and router). My CPU went to 100% utilization (SVCHOST.EXE in high 90s), so I could do almost no work on my PC. The printer printed about 6 pages per minute, after a 38 second delay.
I contacted HP who said the problem was a Microsoft Windows Update bug. I called Microsoft and they said it was the HP driver. When I removed the HP driver, CPU utilization returned to normal. But, then I had no printer. I uninstalled all HP software--takes a long time--and reinstalled with a wired Ethernet connection. Same problems.
I then uninstalled and reinstalled again, this time using a USB connection. I turned off Microsoft and Norton Automatic Updates. Now the CPU runs normally, but the printer prints only about 6 pages per minute with a 14 second delay, much slower than advertized. Plus, I have to do Microsoft and Norton updates manually.
This installation has been a nightmare. I have had many, many sessions with HP by phone, chat, and email. HP does not appear interested in solving the problem. Last week they said a manager would call me within 48 hours to help resolve the problem and NO ONE FROM HP CALLED. Furthermore, the chat support person was handling multiple calls--many long delays with repeated questions and suggestions that were not pertinent to my situation. They even told me to ignore a system warning and kill a system process. That made my system unstable and it crashed. It now hangs at unpredictable times, requiring a system restart.
Please save yourself a month of headaches and DO NOT BUY THIS HP PRINTER.
Hardware is good, but the software/drivers/support are abysmal February 10, 2008
J. Lewis (Somerville, MA USA)
22 out of 24 found this review helpful
I have had this printer for about 1 month now. My plans were to set it up on my local network, via ethernet, where I have one Windows PC and one Mac running. This all-in-one is very attractive for our setup because it allows us to have the printing and scanning functions networked and not attached to just one machine or the other.
When I got it home, I first set it up on my Mac, which went very smoothly. I was happy to see from other reviews that the drivers for this printer run under OSX 10.5 Leopard, since I was replacing my old HP all-in-one because they have never updated their drivers to support 10.5. In the few weeks that I've been running the software on my Mac, I have only encountered one problem. It can do duplex printing (print on both sides), but it will print the back side up-side-down from how it's expected. I contacted HP about this and they said that it's a known issue with the OSX driver and to watch their website for updates. I'm happy with that response if they do actually make an update, but the latest drivers from there are from 11/07 so I'm not holding my breath.
So far, you might wonder why these little problems warrant a one-star review. Well, the Windows installation was a whole different animal. From the first time I tried to install the software, the installer would get about 90% of the way through and then give me "Error 1933", the sight of which would get my blood boiling for the next couple weeks. I went back and forth with HP's support about five different times before they pointed me to a solution that worked to complete the installation. Some of these rounds included following 8 PRINTED PAGES OF DETAILED INSTRUCTIONS for downloading HP tools and Windows components, fiddling with the registry, and restarting 4 or 5 times. After going back and forth for two weeks, HP support finally pointed me to a solution that had "Error 1933" in the title of the support article! I have no idea why it took them so long to point me to a solution that was directly related to my problem. Even then, the article described files that were not on my installation CD, so I had to poke through all of the supplied .cab files to find one that matched the fixes that were described. Despite my frustration, I was happy to finally be able to install the software.
Printing and scanning worked fine on my PC for one pass, and the problems popped up again. I was able to scan to my PC once, and now the scanning tool hangs up every time I try to open it. HP's latest suggestion was to uninstall the software and reinstall it. Despite my boiling blood, I gave it one more try. Again, I was able to scan once before the software hangs up any time I try to open it. I'm about to give up and return this printer/scanner/copier and buy the Canon MX700, which is supposed to be able to do everything that this one can except for the duplex printing. Of course, as I mentioned above, even that is broken on my Mac.
I stand behind just giving this one star, even though I really like the hardware features - ethernet and wi-fi interface, duplex printing sleek looks, automatic document feeder. The software unfortunately had made the hardware useless, so until HP can improve their software and support (which I have been happy with in the past), I am going to have to look elsewhere for my all-in-one needs.
Mac OS X 10.5 (Leopard) STAY AWAY!!!!! November 29, 2007
J. Deckman (Swedesboro, NJ)
16 out of 20 found this review helpful
The software is not compatible with Leopard (10.5). It even says so right on their website. With some hassle, you can get it to print, but you cannot scan or fax. What a waste!
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