Customer Reviews:
Showing reviews 31-35 of 187
 Back Cover Open Error renders machine useless October 23, 2007
James J. Catalino
10 out of 10 found this review helpful
When working this is a great product. Unfortunately, there is a are known reliability issues with product. The "Back Cover Open" issue render my MFC-7820N inoperable after 8 months. I searched on web an it appears a significant number of machines are having same issue. Brother support offered no help and has been unwilling to recall product. I would not do business with Brother again.
 Great product until you see: "BACK COVER IS OPEN" error November 5, 2007
Eric Hill (Palo Alto, CA United States)
10 out of 10 found this review helpful
I was extremely pleased with this product until I got the "Back Cover Open" error. The software worked with Vista, the networking worked with 3 PCs, the print quality was good, and the scan to PDF feature was great.
The catch: This printer is very fragile. I had only one paper jam over the 1.5 years I used it. I pulled out the jammed sheet and it never worked again. The LCD shows: "Back Cover is Open. Close the back cover". However, I shut the back cover! As you can imagine, I have open and shut that cover for several hours now ;-) A service technician told me that the sensor was probably broken and he could look into fixing it for $120. So, I'm buying a new printer.
The bottom line: Great features for the price but it is very fragile. If you get a paper jam or change a toner cartridge, then use surgical like precision and very little force. Because once the back door sensor breaks you're buying a new one.
FYI: After hours of research I decided going with a slightly more expensive but hopefully more durable printer: Cannon ImageClass MF4690.
 The best all-in-one printer for the money February 8, 2006
Nick Triantos (Silicon Valley, CA)
9 out of 9 found this review helpful
Wow! I recently set up my Brother MFC-7820N, and I'm thoroughly impressed. Unlike so many other peripherals, the software works perfectly, and was easy to install. The printer is compact, print quality is great, the sheet feeder is a welcome addition over my HP all-in-one, and the print speed is phenomenal.
Some of the best features:
* Well-written software. Too often, the device itself should work well, but buggy drivers and third-rate add-in software prevent the device from working at its full potential. Brother has done a stellar job with the software.
* The front panel on the printer looks like a copier, with plenty of control over zoom, contrast, etc.
* You can auto-send scans to any connected computer
* The sheet feeder works very well
* Paper tray holds plenty of paper (maybe 200 sheets)
* Print quality is excellent
* For those of you using inkjet printers, they're great, but laser printing is cheaper (the toner costs much less per page than ink), and the paper is not going to smudge if it gets a little bit wet).
I had a bias toward brands like HP, Canon, and Epson, but this printer has completely sold me that Brother provides the best functionality. You will not be disappointed with this printer.
works like a champ March 24, 2006
Jamie Cook (ca)
9 out of 9 found this review helpful
Set up was simple using the software. I have two laptops on a wireless network and they work great with the laser printer. My primary use is as a fax that is used daily. I fax multiple legal size documents without a problem.
My only let down was with the PC fax. The unit needs to be connected directly to a PC for it to work. My unit is only plugged into my wireless router so I am unable to take advantage of PC fax.
Quality Control Issues at Brother? August 9, 2006
AnonymousInNewYork
9 out of 11 found this review helpful
On the strength of the many admittedly fine reviews of this machine here and elsewhere, I purchased a Brother MFC 7820N for home office use. My machine was dead out of the box - when called upon to copy a test page, it pulled paper from the paper tray and made all the proper noises, only to spit out a blank sheet of paper. Brother service concluded that the problem was in the toner cartridge or drum, and sent me a replacement for each by Fed Ex. No luck, as the problem persisted. Frustrating, but I liked the product specs, and asked that the unit be replaced. So days later, printer no. 2 arrives. This one does print, and print well, but only at about 3.5 pages per minute for simple text with lots of white space. Brother tech support insisted that the printer cable I was using might be at fault (although it had just recently worked fine on an older Brother unit) and that I buy a new one to try, which I did. No improvement. More calls to brother have not improved matters any, so now I'm looking at a machine that does it all - at about 3.5 pages per minute.
Something is wrong with their quality control. I can only assume that I have tapped into a bad batch of machines that likely are going to give problems to others as well.
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