Customer Reviews:
Showing reviews 31-35 of 73
 It's good but has problems May 9, 2008
Elliot (Shepherdstown WV)
2 out of 4 found this review helpful
I took delivery of this product last March. It took much effort to configure it for wireless operation - it was far from an intuitive process and required reading and rereading instructions and trying out various options.
But an insurmountable problem has been duplex printing. It now doesn't, after a promising start. The printer now gives an error message each and every attempt at duplexing. No fix seems to work.
But the worst of this is one cannot get a response from the manufacturer about how to solve this problem. Brother Inc. don't respond to enquiries.
On that basis I have to say this product is unsatisfactory. I'm glad others have had much better luck.
 Real surprised. June 10, 2008
D. Peterson (Ashland, VA United States)
2 out of 2 found this review helpful
After a couple of years of sitting on the fence about an inexpensive color laser, never quite able to pull the trigger because of print quality issues, speed, and general cost of printing (vs. cheap aftermarket ink for my excellent Canon inkjets, which made them quite affordable to use), I saw all the other reviews here, did some other on-line research, and jumped in.
I heard some say it was difficult to set up. I got an IP address set in it with barely looking at the instructions, got the software loaded, set the defaults to the high resolution mode, and got the surprise of my life. Beautiful color pictures spewed out at very high speeds. Printing on plain paper, some of the same hi-res photo images I've printed on photo stock looked quite good. Obviously on plain paper they lost something, and if you looked closely the resolution wasn't quite there compared to my Canons, but this far surpassed anything I expected to see out of a cheap color laser.
Next up were some manufacturers brochures that were tough to print on the inkjet because they were almost full coverage dark ink, which caused curling and other problems on the inkjet with so much ink laid down. It blew through those as well, duplexed, and looked dynamite. Sure the duplexer slows the printer down just like every other duplex laser, but it beats the hell out of reversing it by hand, possibly getting front and backs out of synch, etc. Even with duplexing overall speed was many times faster than the inkjets.
The curling problem others reported was barely noticeable, but then I print everything on 24lb stock, which surely helps.
I've been in networking about twenty years and over that time have known Brother products to be kind of cheap and junky. I heard this was quite a departure for them and have to add my vote praise this printer to the heavens. To get duplexing and wireless in such an inexpensive printer is surprising enough, but that it actually prints high quality and high speed too is just incredible. They definitely raised the bar a few notches. Let's see how it holds up and how the consumables work out.
Update 11/08: While I've yet to finish the starter cartridges I do print a lot of pages with heavy (up to 100%) coverage. Concerned about the other reviews about the toner being out based on page count than actual toner used, a quick Google search reveals how to beat Brother's system and actually use up the cartridge. People have reported going up to 1,000 pages past when it normally would have stopped, and also getting away with shaking the cartridge to get it going again. It seems problem solved. Buy this printer!
Manufacturer technical support August 5, 2008
Wesley Delport (Springfield, MO. USA)
2 out of 4 found this review helpful
Brother HL-4070cdw Color Laser Printer with Built-In Duplex Printing and Wireless Interface
Great price and service from Amazon - printer delivered on time as promised, however, the same cannot be said of Brother's customer support. Wireless interface would not install. Called Brother customer support, on hold for 45 minutes waiting for a representative to answer. He spent 45 minutes on the phone with me and was unable to assist with wirless LAN configuration. He arranged for a higher level of tech support to call me back after 5:30pm CST. They did not call me as arranged. I called Brother customer support back and waited another 45 minutes before they answered, only to be told that the tech support office that was supposed to call closed for business at 5:00pm. Pathetic service. I am told that technicians who can assist with this problem are available only during business hours, when people are working. They should offer tech support after regular business hours. I appears that I have made a mistake by switching from HP to Brother. I have a new printer that doesn't work, purchased from a company with customer support that cannot fix the problem.
won't print with any toner empty warnings (4 cartridges) August 19, 2008
Andrew Rutenberg
2 out of 2 found this review helpful
The printer freezes if any of the 4 toner cartridges are either empty or beyond their rated life (even if with toner). Free tech support (LONG hold, then not much help, and hoops to jump through to leave comments for consideration) says nothing can be done. I print almost all B&W, but on Mac OS X I couldn't easily set a default B&W so some were printing as colour. The cost and hassle isn't worth it. There is no way of continuing to print (power off/on will lose some print jobs, and will allow a true B&W or two to come out), no easy way to reset the toner flags by hand (I tried the tape over the windows trick from the web, tech support suggested nothing though), and no joy. If you are doing a LOT of colour printing, or have a large budget, this may be for you. I suspect it will be a false economy though.
Mac Leopard users, don't use the driver disk September 8, 2008
E. Cruz (South San Francisco, CA United States)
2 out of 2 found this review helpful
Not sure if this was mentioned, but if you are running the Leopard, you HAVE the latest drivers pre-installed on your Mac. You can not download these from Brother, and it isn't included on the disk. Just unpack, remove all the shipping stuff, and plug it in.
But if you did install the because you like to read instructions (there are stickers all over the product saying you should - but I think those are for Windows users), you may have some issues printing from photoshop. I was lucky enough to find another mac and copied the drivers from the library folder. I had to manually point at the driver. Later, my system update notified me of a newer printer driver, I installed it and still works great.
Simply go to printers in the system preferences. I have mine connected via ethernet to my Airport and it found the printer via rendevous.
When I first powered it on, it thought the back cover was opened, a good forceful close did the trick. You have to treat it like you would a printer at work, even though you paid a good penny for it.
I bought this to save from printing large documents from my photo printer. Don't expect this to print photo quality pictures, but it does a decent job for the price.
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