Customer Reviews:
Showing reviews 21-25 of 603
 Never worked... February 8, 2007
C. Ruiz (Springfield, Va United States)
6 out of 9 found this review helpful
As other reviewers have said, the software setup requires a little more than simply knowing the model number of the devices that one wants to control with the device. After spending a good deal of time installing the latest software and setting up the remote, there were a couple of issues with the remote. Some of the "activities" that I had set up were not working as programmed in the software. The "help" button located on the remote itself was practically useless as it asked the same question over and over without any changes to the activity. Finally, the remote would frequently "freeze" leaving no option but to remove the batteries to "reboot" the remote. After calling tech support and having the person that I talked to get confused over "component" and "device", I decided to pack it up and send it back to Amazon. Great concept, bad execution.
Replaced 3 times now dead again June 7, 2008
citizenj (Houston, TX United States)
6 out of 6 found this review helpful
This is the most unreliable consumer device I have ever purchased. Within the first year I had it replaced under warranty 3 times. Now it is out of warranty and the display has gone blank. I will never buy another Logitech remote.
The problems I encountered were: screen blank, remote stays on all the time and drains battery, remote doesn't control my devices.
 Great Remote December 29, 2006
Matthew M Mitchell (Kansas City USA)
5 out of 5 found this review helpful
I just got this remote with some reservations after reading some of the reviews others have written. So far this remote has done everything it advertises with few extra features not expected.
First off, when setting up and tweaking your remote the download process does take more than a few minutes just as other reviewers have mentioned. Just realize that if you make adjustments it will take 5-10 minutes for it to download the file to the remote via USB. But to start with, the standard settings for your A/V components will allow you to start using the remote out the the box. Over time make small adjustments to best operate your components and their features you use most. The software that comes with this remote is pretty good and I really like how it lets you customize each button to your liking. I have not had any problem running this on Windows 2000 with 1 GB memory. This software was a welcomed feature and made customizing this product to my A/V components very easy.
Some have mentioned that the buttons seem "cheap", but I don't feel that the button design or quality is an issue. Some buttons might take a little getting used to, but the overall quality should hold up. Having all the buttons glow with a back light is a feature that is welcomed in my dark home theatre.
I have tried several other cheaper universal remotes with the attempt to get down to just one remote, and they have all failed. This remote is the first remote to accomplish this task and I am looking at adding a few other devices like my video recorder and custom lighting controls. But the true test is that my wife can use this remote to completely control our system and does not complain, but exclaims how easy it is to use (Thank you Logitech!!!). I highly recommend this product.
overly complex, programming takes almost a day February 23, 2007
kkc
5 out of 13 found this review helpful
I programmed this remote three times. Each time it would work some functions and mess up others ... I could never get it quite right and I am extremely computer/tech savvy. As an example... it would insist on programming the TV to turn on when all I wanted to do was to listen to the CD player. The wizard based programming interface is really a mess and will require you to press buttons three times if you want to delete an item. Documentation is so poor that you end up trying different options and selections just to get to the feature that needs correcting. You can easily spend half a day programming the Harmony - time not well spent.
 This remote brought harmony to my family July 24, 2007
Ian McAllister (Seattle, WA USA)
5 out of 5 found this review helpful
I've never had good luck with universal remotes before but I love this Harmony remote. All my devices work with it (though it won't turn on my XBox). Even my wife and father-in law have gotten the hang of it, I suppose my three-year-old will next. I like that the remote is small.
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