Customer Reviews:
Showing reviews 6-10 of 129
 Great Product - shipping bad (see latest comments) August 28, 2004
BRT356 (Maryland)
15 out of 15 found this review helpful
*** Downgraded to 2 stars ***
I like Mikita tools for their quality build and reliabity. However, I learned my lesson ording big (HEAVY) products on-line. When shipped to retail stores, the unit probably survives shippment fine. Not so when it's shipped by itself. The cardboard packing in the box can't handle shipping abuse like styrofoam can. Our box was clearly tossed around or banged into during shippment which broke off the air filter assembly that screws into the cylinder head. To avoid the HUGE hassle of returning/shipping the compressor to Amazon, incurring shipping charges that were initially free when I ordered the compressor, lugging it back to UPS, and waiting for who knows how long for a replacement, I contacted Mikita and got a replacement part directly from them. The part was provided free for pick-up and was offered under warranty.
Hot Dogg ! September 2, 2005
Thomas Deutsch (Coeur d' Alene, ID USA)
15 out of 15 found this review helpful
Makita has put a full size, quiet, oil-lubed motor on a small, lighter weight tank; about 20lbs lighter than the 4 gallon tanks. This makes it great for carrying up stairs and around the job site. The smaller size means it can fit through studs or sit in the footwell of your vehicle. I have used mine for finish work, roofing and framing. Of course, with the smaller tank (2.6 gal) it kicks on more often to recharge, but it is quieter than most. It is tall and narrow, so it tips easy in the bed of a pickup. This is not good for transporting, so be sure to pack things around it. When mine arrived, the box said "factory reconditioned". With two emails back and forth to amazon customer service, a brand new one was sent out and the reconditioned one was picked up.
 Arrived damaged June 10, 2005
Tomas (San Jose, CA)
14 out of 16 found this review helpful
After opening the cardboard box that was obviously crushed, I found the plastic motor cover broked and the brass unloading elbow broken-off in the check valve attached to the side of the tank. I called the Makita service center and explained the problem. They said I should sent it back, but agreed to fix it under warranty. When I took it in I got the same unenthusiastic treatment; 7-10 days to fix, or an additional 10-14 if they had to order the parts. I fault Makita for poor packaging and the FedEx gorillas for their mishandling. This has not been a good experience and one I would not do again.
Arrived damaged II1 August 29, 2005
B. Puryear (Austin tx.)
14 out of 17 found this review helpful
As with my first experience the second Makita air compressor arrived in the same condition. The same uploading brass elbow was broken when it arrived from shipment. This is a design flaw in the product. The elbow sticks out away from the compressor and it is very fragile and shears off with any type of contact from anything. The packaging was not sufficient to cushion the elbow in shipment. Can you imagine every time the compressor were to hit anything or tip over the elbow would shear off.
Amazon was slow to ship and I got an email that said they were having trouble shipping the compressor to me. I don't know what kind of trouble but the compressor was sent to me several days after the initial time for shipping.
They are going to come and pick up the compressor and refund my money after they get the compressor. They lost a sale. They will only send two out. Somebody in management and quality control needs to wise up regarding this problem.
Always damaged March 15, 2005
Mr. DIY guy (Fairfax, VA)
13 out of 17 found this review helpful
I had the compressor sent out two times, both times, it arrived damaged. First time, the plastic motor housing was cracked with several pieces chipped off. Second time, the oil plug was broke off and the exhaust port was sheared off. Both times the exterior of the box looked ok.
The compressor looked great, felt great, only wish Makita would have packaged it with more padding. I called Makita and they wouldn't send me the broken part unless I went to one of their distributors, and my nearest one is 40 minutes away. Amazon has been great about both returns, but they won't send me a third compressor. Oh well... Porter Cable here I come.
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