Customer Reviews:
Showing reviews 21-25 of 345
 Works, but expensive refills only last a week or two! April 27, 2006
Gramma (Brooklyn, NY)
13 out of 14 found this review helpful
This works great. Doesn't last 30 days, though, especially if your cat is large or you have more than 1 cat. If you don't change the cartridge on time, it'll leak through, and I keep a large piece of plastic beneath it. It's not scoop free. I often remove the solid waste from the storage area to prolong the refill cartridge, which is expensive. Had 2, but the cost forced me to go back to 1. You can save a few dollars by dumping out the crystals before the box starts to get saturated and replacing with a new 4 lb. bag of Fresh Step Crystals. The smell of saturated crystals is awful, so don't let it get to that point.
 Doesn't hold enough poo! July 10, 2006
bk (Boston)
13 out of 16 found this review helpful
I setup the scoop free on June 27. It's now July 10 and I've had to remove the poo from the holder about 3 times now. I have ONE nine pound cat. Maybe she poops excessively, I don't know, but it's not scoopfree (or stink free for that matter). However, I have it set up in the basement, so it's better than nothing (especially since the cat box isn't always in my face). I mostly like the fact that it gets my cat's poos out of her way and stirs up the pee (makes the litter last longer).
 Always dealing with the litter box... October 20, 2006
Leah Marie Misuraca (Brooklyn)
13 out of 16 found this review helpful
If you have two cats, this is NOT the right product. I have to change the litter tray once a week instead of once a month, as the ad indicates. The urine soaks through the paper trays and smells. The crystal litter doesn't get the opportunity to help extract the liquid (and thus the smell) from the feces as it is scooped under a paper hood where it is out of sight, but not out of mind (or smell). The trays are incredibly expensive compared to bag litter, even Fresh Step's crystal litter bags. The rake needs to be realigned on a regular basis. It is expensive, annoying and not worth its price.
 The best self-cleaning litter box on the market August 7, 2007
T. Burger (Chicago)
13 out of 14 found this review helpful
I have three cats, and have been using this product for about a year and a half. One of my cats is 14 years old, and I've tried several of the self-cleaning litter boxes over the years. None of them comes close to this litter box. This product is, without question, the best litter box I've ever used. Bar none.
Here's how it works. The cat enters the box, and a "safety" catch goes on so that the box won't try to clean itself while the cat is using the box. If the cat goes #1, the Fresh Step brand litter crystals absorb and deodorize the urine. The litter box runs it's "rake" through the crystals, and settles the disturbed crystals (because our cats will paw and dig and cover their waste) so that they are flat again. Because the urine is absorbed, it's not clumped (as it is with clay), and therefore doesn't create extra waste that a receptacle will be burdened by. If the cat goes #2, the box waits for about 20 minutes, and then sweeps the waste under a lid that, when closed, virtually eliminates all odors.
Using clay drove me crazy, because the receptacle was burdened far more by urine than by feces, and required constant changing. Without the extra burden of clumped urine, maintenance is very, very low.
The crystals come in a cartridge specifically constructed for this unit. As of this writing, they're a tad expensive, but they are well worth it. If you have one cat, you probably won't have to worry about changing the cartridge for one month. I have three cats, using two Scoop Free Self-Cleaning Litter Boxes, and I change the cartridges every two weeks.
Also, for an added bonus, the company that makes this product is very easy to work with. Great customer service; they'll bend over backwards to satisfy their customers.
disappointed December 29, 2006
Sally Benfer
12 out of 21 found this review helpful
I bought this box to prepare for a Thanksgiving trip. While it had worked perfectly, I must not have done enough research. I was shocked to see you must REPLACE the pan and litter. I have 3 cats, so replacement at $15 each is an exorbitant cost. I later realized that the glowing positive reviews at the company website, were actually company generated. I emailed the company to complain, with no response. Needless to say, because I prepurchased this, I was out of the 30 day time trial. Does it work? Yes, but at a cost that depletes any merit of the machine.
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