| ![TurboTax Deluxe 2004 [Old Version]](http://ecx.images-amazon.com/images/I/51TEV44B23L._SL500_.jpg)
| From: Intuit, Inc.
List Price: $39.95
Buy New: $39.84
You Save: $0.11
New (4) Used (3) from $38.43
Rating:  116 reviews
Sales Rank: 2114
Format: Cd-rom
Platforms: Macintosh, Windows 98, Windows 2000, Windows Me, Windows Xp, Windows 95
Media: CD-ROM
Autographed: No
Memorabilia: No
Operating System: Windows XP
Shipping Weight (lbs): 2
Dimensions (in): 7.5 x 5.5 x 1.3
MPN: 292574
Model: 292574
UPC: 028287414280
EAN: 0028287414280
ASIN: B00062AKK2
Release Date: November 23, 2004
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
Showing reviews 6-10 of 116
 BUGGY SOFTWARE!! December 9, 2004
Y. Lin (McKinney, TX)
24 out of 27 found this review helpful
I agree with some previous reviewers. This software is BUGGY. Installation itself is not a problem, but excution is. When I ran it for the first time, to my surprise, on many pages different texts were overlaped. It really should not happen to a program that has been sold for so many years. I decide to wait for a while before running it again and hopefully there will be some patches or any sorts that could resolve the problem. It seems that they rushed to get it out before other tax reporting softwares this time.
Don't do it!! Boycot this product February 3, 2005
Jack Ginnever (St. Louis, MO USA)
24 out of 32 found this review helpful
I've been a customer of Turbotax from the very beginning. This year has been my first bad experience. And it's incredibly bad.
I did not order this through Amazon, so please don't associate this bad review with Amazon, the company.
I ordered Turbotax Deluxe directly from the company on Jan. 7, 2005. I received confirmation of shipment on Jan. 13, 2005. Two weeks later I still had not received my product. I looked at my credit card statement and it had been charged already.
I tried calling support and it was obvious that the support center had been outsourced to India. The people are nice enough. But they are just not given enough authority to do ANYTHING USEFUL!
The first support call ended with a hangup after waiting for about 30 minutes. I did talk to someone. But they couldn't find any evidence of my order. I called again the next day. This time they said that the computers were down and there was no way that they could track my order.
A few days later (Jan. 26), after my temper had subsided, I called again. They found my order information. The lady said that she would put in a new order for me and gave me a new order number. She said it would be shipped Next Day UPS. I asked for a tracking number and couldn't get one because she said the order needed to be processed.
On Jan. 31 I had not yet received my order. So I called again. They said that the order had not been processed yet. I asked if they could expedite it. They couldn't give me an answer. I asked if they could tell me when it would be processed. They said I should receive the product soon. I asked what 'SOON' meant. The said a few days.
You can see where this is going. It's now Feb. 3 and I can tell by looking at their online support that the order has not been processed yet.
I'm having a hard time giving money to a company that helps me pay my U.S. income taxes and has support that is farmed out to a cheap labor Indian firm that has no way of helping me.
CHOOSE A DIFFERENT PRODUCT!
 I don't understand all the negative reviews March 8, 2005
Writer (Washington, DC)
24 out of 30 found this review helpful
I'm really puzzled by the number and content of negative reviews of Turbotax on Amazon. Reviews on other sites aren't nearly so negative. I can't help wondering whether unscrupulous competitors are salting Amazon with negative reviews. Here are two examples that make me wonder:
One reviewer complains: "I had to pay twice as much to be able to file in two states. No one ever tells you this when you buy it, but only after you have it do you realize you need Turbo Tax State program as well." Intuit's marketing description clearly states that this product "includes one FREE TurboTax State Product (a $29.95 value)."
Another reviewer complains: "What really made me upset about turbotax is the electronic file. Turbotax charges you 14.95 for each tax form you want to send electronically." Again, Intuit clearly states that the package includes "one FREE Electronic Filing after mail-in rebate (a $14.95 value)." When reviewers fail to read and understand such plain English, I have a second theory for their negative reviews: They aren't very bright.
Look, I hate doing my taxes. My income comes partly from normal employment, partly from self-employment, and partly from investments. So my taxes aren't simple to do. I've been using Turbotax for the past nine years, with only one exception. Two years ago I tried a competing product (TaxAct) and found it much more difficult to use than Turbotax. None of these programs are perfect -- we're talking about tax law, after all -- but I am one user who will stick with Turbotax.
TurboTax Deluxe 2004 does not start January 23, 2005
Paul Sheldon Foote (Irvine, CA United States)
23 out of 26 found this review helpful
I have used TurboTax for many years. My current operating system is Microsoft XP Professional. This year, TurboTax Deluxe 2004 will not start. You will find suggested solutions posted
[...]
One suggested solution is to Start-Run-msconfig and look in the Startup tab for conflicting software to disable. As of today, only 7 coflicting software names are listed.
If this does not work, then the suggestion is to go into Microsoft Internet Explorer and clear the Use Java box.
When you contact technical support, they will suggest that you disable all firewall, anti-virus, and anti-spyware software. After re-installing TurboTax Deluxe 2004, the software will not start.
So far, the only way that I have been able to start TurboTax Deluxe 2004 is to disable all software in the msconfig Startup tab. By doing that, you lose access to the Internet.
As noted by other reviewers, one could spend many hours trying to fix this problem or buy different software. At this point, my guess is that the current list of conflicting software is incomplete with only 7 software names.
You might discover that you have 20 or more programs listed in the Startup tab. By the time you test each one individually, you will have devoted more hours to fix Intuit's problems than Intuit is spending.
I have asked different technical support staff members if I can solve the problem by switching to TurboTax Premier 2004. One informed me that he was unaware of this problem with Premier. Another informed me that the differences between the versions would not suggest this as a solution.
Yuch! December 31, 2004
RBMunkin (Costa Rica)
22 out of 26 found this review helpful
Don't do it! Most likely it won't install correctly. Many people this year, including me, simply cannot run Turbo Tax. I spent hours on tech support TWICE, tried the "fixes" on the message boards at their web site, and still nothing. It simply will NOT run.
Intuit used to be a good company with good products and good customer service and tech support. But that was 10 years ago. Now? Lousy everything. I know more about their products than their tech support people. They seem to have been pulled off the street and given one hour of training.
I may try Tax Cut but I'm bummed about the review below that says TT is better than Tax Cut. If that's true, TC must REALLY be lousy! But what else can I do? TT won't work on my computer.
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