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| ![ACT! By Sage 2008 10.0 [OLD VERSION]](http://ecx.images-amazon.com/images/I/51Xt7673gTL._SL500_.jpg)
| From: Sage Software
List Price: $229.95
Buy New: $64.99
You Save: $164.96 (72%)
New (21) Used (2) from $64.99
Rating:  37 reviews
Sales Rank: 547
Format: Cd-rom
Platforms: Windows Vista, Windows Xp
Media: CD-ROM
Edition: Standard
Batteries Included: No
Operating System: Windows Vista
Shipping Weight (lbs): 1.3
Dimensions (in): 0 x 0.1 x 0.1
MPN: ACTS2008RT
Model: ACTS2008RT
UPC: 040689007365
EAN: 0040689007365
ASIN: B000TMFVEY
Release Date: September 4, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
Showing reviews 6-10 of 37
 ACT (sigh) it's a shame used to be great but now the workability has deteriorated November 6, 2007
M. Daish (Santa Clara, CA USA)
14 out of 17 found this review helpful
Dear Dave, I have been a long time user of ACT long before Sage took it over, and was a big fan. I consider myself an adept. I use it to generate and track customer quotes, and correspondence (I am on version 9.0), It just used to be much more workable! It's not that it is entirely unworkable but there are so many gothchas and gremlins that using ACT is often an exercise in frustration. The big thing for me is that the integration with Outlook is just awful, For example, two of us in the office use ACT. Now when I send emails with attachments my ACT registers them, but my colleague cannot get her attachments recorded. We've set up our emails in exactly the same way and our ACTs in the same way. And for those of you considering buying take note, The support only lasts for 30 days so when I discovered this (and other issues) the 30 days had passed. The support people (in India - I can tell from the accents and their rigid and scripted manner; nice people but they have learnt well how to behave like City Hall!) they won't give help unless you pay for it. The beef here is that since ACT has made many changes over time and issued different versions, inevitably functions have been moved or changed from a previous version. Because ACT is somewhat complex you can't possibly discover in 30 days where all the changes have been made or how all the functions have changed. So when you run into issues past 30 days you are confronted with the prospect of paying extra for support. I can see the logic of your policy to generate revenue by selling support but that doesn't sit well with me. When I have set everything up according to your documentation and spent hours trying to find the relevant solution to my problem in the knowledgebase (which never seems to have my problem described) is it me, or is it due to latent deficiencies and bugs in your software? The only way I can find out is to pay you more. It's all very well to tell me to upgrade to version 10.0 (god knows what new problems are waiting for me to discover in that version) but I just upgraded to version 9.0! I have to upgrade again? I'm stuck using ACT because to change would be a major undertaking. But salesforce.com is looking very tempting!
 A once great product....ACT/Sage=Hyundai...or Yugo November 27, 2007
William Skillender (Point Pleasant Beach, NJ United States)
14 out of 17 found this review helpful
I started using ACT many years ago when I was in retail sales. I credit THAT version of ACT with organizing me and making everything simple and setting up my days and weeks and months so that I could just turn on my computer each day and make my calls...brainless stuff that "automated" everything for me. Never had any problems with the program. That was 1997 and ACT was put out by Symantac.
Almost 10 years later in 2006, I found myself needing a Contact Management Program so of course I bought the newest version of ACT...now made by Sage. Let me just say...The General Manager of ACT claiming that everyone loves it...it was as if Hyundai took over for Lexus and was still claiming to have that "Relentless Pursuit of Excellence"! Just like others here....I was on hold with the wonderful people at ACT customer support somewhere in India for an hour.....then over the course of what I guessed was quite a few hours had these people basically change around my computer. Sometime later, my computer wasn't working right anymore and the people at HP told me that this was a common thing for them with ACT. Ohh and when I had further problems with ACT and called the nice folks up, I was of course told that my support had expired and I would need to pay for help (I think it was $200 for another year). HA!
I appreciate the GM of ACT/Sage coming on here and trying to drum up sales by claiming that everything's great now and so on because that's his job. Of course if you read all the reviews from ACT 2007 then you'll get the real story. There are MUCH better CRM programs out there....even the 1997 version of ACT. I'd rather own a 10 year old Acura Legend than a brand new Hyundai. (No offense, Hyundai)
ACT - getting worse December 17, 2007
Eugene M. Landrum Jr. (Atlanta GA)
14 out of 16 found this review helpful
I have upgraded to ACT 10.0, only because my latest word software was not compatible with the last ACT I bought. I returned the previous release for a refund after trying it out. If the offer was available for this version, I would have done the same. This has to be the worst version bought out yet!!. Slow, not user freindly, e mail is terrible. This is definately the worst version yet, and as for the review posted by ACT software, why contact you, no one ever takes any notice or responds to the e mails sent to your company anyway. I certainly will NOT be buying any further versions of ACT.
 No pent up anger here October 22, 2007
Brian B. Meany (Buffalo NY)
12 out of 20 found this review helpful
Been working with ACT! 2005 for over a year. Determined as the support for that version was ending it was a good time to upgrade. Upgrade was easy enough. Had one instance where I needed support but SAGE support wasn't available on a Saturday...ugh, but fortunately I'm savvy enough to move files with out destroying my computer. So it's up and running. It is a pain having to rebuild the the Contact page I had created. Wished that had transferred over. So is it perfect, no. Does the program deserve the angry rants that have appeared and nearly kept from upgrading, no. My business is A LOT more productive thanks to ACT! Now time will determine if the upgrade was a good investment.
Don't waste your time or money on ACT 2008 January 18, 2008
G. Lisbon
12 out of 15 found this review helpful
After several versions of Act and other Sage products, it's time to call it quits! Tech support in India is horrible, both in voice quality and also in understandability. My problem started after Act was upgraded to ver10, which they don't tell you works using SQL server. My problem which should be simple one to correct, the ACT address book will not install in Outlook 2007, that's it. And they can't fix it and this was after 5-6 hours on tech support calls, uninstalling and reinstalling the software. Plus my time and working with Microsoft (which was great support) Boils down to get my money back and moving to Business contact manager from Microsoft.
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