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| From: Symantec
List Price: $79.99
Buy New: $50.68
You Save: $29.31 (37%)
New (6) Used (1) from $45.00
Rating:  208 reviews
Sales Rank: 138
Format: Cd
Platforms: Windows Vista, Windows Xp Professional, Windows Xp Home Edition, Microsoft Xp Media Center Edition
Media: CD-ROM
Operating System: Windows XP Home Edition
Shipping Weight (lbs): 0.5
Dimensions (in): 7.7 x 5.5 x 1.4
MPN: 11889178
Model: 11206515
UPC: 037648318495
EAN: 0037648318457
ASIN: B000NA780M
Release Date: March 10, 2007
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Condition: CURRENT VERSION 2.0 ....PLEASE BE WARY OF THE "BOX REMOVED TO SAVE SHIPPING" SCAM IT IS AN ILLEGAL SALE WITH NO TECH SUPPORT ...AND THEY DON'T EVEN LOWER THE SHIPPING....WE SELL EXACTLY THE SAME 2008 3 USER RETAIL BOX CURRENT VERSION 2.0 AS DISPLAYED WITH INTACT UPC FOR REGISTRATION & TECH SUPPORT ELIGIBILITY * CONTAINS ALL PRODUCT LICENSES ,WARRANTIES, REGISTRATION NUMBERS & USER GUIDE * NEED IT NOW? WE SHIP THE SAME DAY YOU ORDER WITH A FREE AIR MAIL SHIPPING UPGRADE....SENT BY A 24/7 FIVE STAR STAFF, THAT E-MAILS YOU A USPS DELIVERY CONFIRMATION NUMBER SO THAT YOU CAN TRACK YOUR ORDER FROM OUR DOOR TO YOURS FOR WORRY FREE TRANSACTIONS!
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| Customer Reviews:
 STAY AWAY AT ALL COSTS!!!! August 26, 2007
R. Herbert (Charlotte, NC USA)
16 out of 18 found this review helpful
I'm always cautious about believing reviews here that are negative - especially about software. A lot of the experiences are based on the sophistication of the user, and it's typically those who can't solve common PC scenarios who complain the loudest. I'm no expert, but I'm far from a novice in this area. With that, I have to say this is some of the worst software I have ever used.
It's turned my brand new, very fast and snappy Vista PC into a mess. Boot up's went from a minute or two to 8 to 10 minutes. Existing windows settings were ignored and access to simple things like printers on my network were blocked. Program access was slowed to a crawl. And oh boy does this thing hate iTunes. Just loading the program took 6 to 8 minutes following installation of 360. And even after removal from my system, it still has not returned to it's original snappy performance.
This is awful software - beware - do not buy and install!!!
really awful product October 8, 2007
John E. Swift
16 out of 18 found this review helpful
I have a masters in EE and made a very good living as a software engineer until retiring a couple of years ago and it's VERY rare that I can get this product to work at all. Terrible user interface, very unclear how to get the product to do normal functions, slows my system down immensely, .... are just a few of the flaws. Don't waste your money.
 Well conceived & full of promise, but this 1st release is too unstable on many system configurations May 13, 2007
svAbhinava (Chicago)
15 out of 17 found this review helpful
[Review last updated on 15 June 07 - see my exchange with Stewart in the 2 comments just below]
The point of my review is simply this: if installation goes smoothly and there are no serious error messages within the first 4-7 days, you're in good hands. Otherwise, don't persist in attempting to fix the error through repeated installation, for this might make matters even worse.
Having used Symantec / Norton products like SystemWorks, Utilities, Anti-Virus, Ghost, Partition Magic, pcAnywhere, etc., with overall satisfaction and confidence for many years now, I downloaded Norton 360 and began upgrading all 3 of our laptops starting on 8th May 07. While I have little doubt that this new suite, entirely rethought from ground up, deserves all the rave reviews it has received from ZDNet (CNet), PCMagazine, Laptop Magazine, etc., it's also become evident that this first-generation can be highly unstable in many (unpredictable) system configurations, affecting performance (hogging resources), interfering with low-level Windows drivers and system files (repeated and serious fault messages from basic services), eventually resulting in recurring crashes with memory dumping. Norton 360 does attempt to correct itself though LiveUpdate and can even succeed in doing so (as it did on 2 of the machines on which it has been running smoothly and unobtrusively in the background till now. But it has caused havoc on my wife's SONY VAIO PCG-R505JS laptop with 384MB of RAM. We continued to receive critical Windows XP error messages even after entirely uninstalling 360, eventually resulting in the notebook becoming completely unusable as of 26th May (see below).
Here's some advice based on some rather painful experiences:
* Make sure you completely uninstall all previous Norton products with similar or overlapping functionality before installing 360. Use first the Add/Remove components from the XP Control Panel, reboot, then remove LiveUpdate as well, and reboot again. Then download the Symantec Removal Tool from their website, and run it to ensure that whatever remained is also erased. Otherwise, you may get repeated errors even while 360 download is attempting to extract the files from the installation package. Repeating this procedure has finally got 360 running on the other 2 laptops. I'd now also recommend you ensure that there are no latent (preexisting) system-level faults that could surface subsequently, by running ChkDisk, defragmenting your hard drive, etc., and installing all available Windows Updates.
* Installation on my wife's SONY has been a disaster. After the sorts of difficulties described above, I finally succeeded in installing 360 and it seemed to be running smoothly for a couple of days. Then it suddenly displayed a message that there was something seriously wrong with the installation, and directing to uninstall and reinstall, which I did. After some time, I noticed that the 360 icon was no longer appearing on the System Tray and the program wouldn't launch from the Start Menu, but seemed to be still hogging resources (out of virtual memory errors, etc.). So another uninstall and reinstall followed yesterday. Since then things have gone from bad to worse, with critical Windows system errors, crashes, memory dumping, and corruption of system files. This is continuing even after 360 installation has now been completely erased along with registry entries, etc. In her case, I suspect there were system-level problems (such as file corruption) even before attempting the first 360 install (see above) If you start noticing the whole system slowdown with critical Windows message, you might consider uninstalling before critical data files are mysteriously deleted or lost (as happened with her Outlook.pst file). On 26 May, we decided to completely reformat the hard-drive and reinstall Win XP, but were unable to do so because of the quirky behavior (not due to 360!) of the only bootable CD-ROM drive on the docking-station (neither would it allow us to complete the system recovery procedure back to original factory condition).
Based on its satisfactory performance on my other two laptops (there have been occasional problems, even leading to shutdowns, but 360 has succeeded in fixing itself...so far), I suspect that it might take Symantec up to even 6-12 months to discover and fix problems with 360 running on configurations other then the typical ones they had tested it under before release. Given its reasonable cost (for 3 computers), otherwise streamlined features (less obtrusive in principle), and effectiveness in catching viruses, etc. (see the reviews), it's worth checking out. However, if you encounter such problems, play it safe and do not attempt a reinstall until after a few months at least (after release of major patches from Symantec).
I also feel that Symantec needs to maintain a dedicated and regularly updated FAQ /blog on Norton 360 troubleshooting, if it wants to retain customer confidence in a product that otherwise shows much promise.
The net result of the 360 installation has been that we had to buy a new laptop with Vista Home (and 60-day trial of Norton Internet Security = NIS) pre-installed. On 14 June, I upgraded this new machine to Vista Home Premium. The same day, reassured by 360's satisfactory performance to date on our other 2 laptops, I uninstalled NIS ( without removing existing Live Update), successfully installed 360, and completed the otherwise pending scans, etc., manually to ensure there were no problems. Finally, I let 360 wirelessly back up selected files and folders (including photos and music = totaling 1.6 GB) overnight to the Symantec's free 2 GB online storage.
So we now have 360 running efficiently and unobtrusively on 3 different laptops on Windows XP, Vista Home Premium, and Vista Ultimate.
svAbhinava
PS. I have a more complete version, with useful hyperlinks, at my computer blog. The best way to find it is to search for "Sunthar Visuvalingam - Norton 360 review" on Google (as Amazon doesn't allow hyperlinks in reviews). You'll find there also a link to another blog on configuring Norton 360 and Norton Internet Security within a Windows Vista - XP hybrid network environment.
Why do I keep buying Norton products? May 30, 2007
J. M Ullman (Falmouth, ME USA)
15 out of 16 found this review helpful
I don't know what it is about me, but I keep buying Norton products. Maybe it is because of the guy with the glasses on the cover? Or because "Norton" sounds nerdy?
Norton Ghost rarely if ever works seamlessly. It'll go through several hours doing a backup to my 120gb external drive, then at the last minute (usually in the wee hours of the morning) will stop and inform me there isn't enough space on the destination drive. Why something can't figure that out before it starts is way beyond me.
360 is a whole 'nother story. It refused to back up; doesn't tell me why, just tells me it can't. Tech Support is out to lunch, at least when they are stateside. I'm not sure what it is called in India. Tea?
And to update my Norton Antivirus (which failed to protect me against some amazing virus last weekend) I bought it, downloaded it, and then it told me I had to uninstall - not just my old Antivirus, BUT EVERY GODDAMN SYMANTEC PRODUCT ON MY HARD DRIVE!!! Yes, I am shouting. All of them. Antivirus, Ghost, 360, Winfax. Make sure you have your installation disks around so you can re-install them afer we delete them. The fact that I have Winfax 98 and don't even know where the disk is I guess is my problem.
Anybody out there from Norton? I mean, are you guys for real? What kind of products are you making, and who is giving you marketing advice?
I want to one-click back up my hard drive - all of it, so all I have to do is one click to restore it, so if anyone knows any competitors, please email me.
thanks
A new problem almost every day!!! April 14, 2007
BC
14 out of 16 found this review helpful
I'm running Win XP Pro SP2, on a Dell Inspiron, Pentium 1.50GHz with 512 MB of RAM. I bought Norton 360 via download from Symantec, when my Norton Internet Security Suite's subscription was about to expire. I've had it about a week and a half now, and have had nothing but trouble.
Day 1, I was a very happy camper - followed all the instructions for installing, set up my secure online storage (the main reason I chose this product over the Internet Security Suite again), and did my first backup. I liked the simple, clean interface, no annoying popup messages as it learned its way around my PC.
On day 3, I got an error saying Symantec Service Framework has encountered a problem and needs to close. IE wouldn't load. Norton 360 itself wouldn't open, and though I was able to open its little help file, it didn't give me a phone # for tech support, just gave me a URL - not helpful when IE won't work! It freaked out my Control Panel so that the Add/Remove Programs window locked up and couldn't even be seen by Task Manager. System Restore wouldn't work. At one point, Windows freaked out and wouldn't shut down so I had to turn it off instead. I was finally able to get their support phone #, and when I called they told me to run their Removal Tool, so I did, followed all their instructions to reinstall, etc. The reinstall didn't complete successfully. They told me to remove my Spybot and AdAware programs (even though they weren't set up to run in the background, evidently their mere presence on my PC can cause problems for 360), run the Norton Removal Tool again, then reinstall 360 again. I wound up reinstalling 3 times that day.
But now I couldn't sync back up to my online backup. I got conflicting statuses on my backup depending on what page I looked at, and it appears to be trying to do full backups over and over, instead of incremental. Now it's telling me that a backup has NEVER been done - even though it's already eaten almost my entire 2 GB of free storage - obviously it's backed up twice. And you can't print or save your customized backup settings (nor can you archive a config file to restore, because it's done in the registry), so every time I had to remove & reinstall, I had to customize them again (well over an hour's work). I spent 8 hours on day 3 with tech support.
Have had several minor glitches since then (it doesn't like Outlook plus Musicmatch Jukebox, or Outlook plus Solitaire Antics Ultimate), and earlier today 360 hijacked my system resources while doing an email scan at an arbitrary time of its own choosing - I couldn't even open my Palm Desktop, and Task Manager couldn't "initiate".
Update a month or so later: many more problems with the online backup. I want to remove all my files from their server, but am unable to do so. MANY excruciatingly hours of tech support calls later, I was finally the one to figure out why it wouldn't even recognize that I had a backup - I had to sign into my account again. I was told to do a restore to a temp folder on my hard drive, and that that would remove the files from their server. Well, 30% of my files failed to restore - twice - and the ones that did restore did not get removed from their server.
I also got an error message about a bad file image, that messed up my computer so that nothing worked right - e.g. IE wouldn't open, when I clicked Start/Run, it said it couldn't set up a shortcut; when I clicked Start/Shutdown, I got the logoff dialog box instead of the shutdown dialog. And XP keeps shutting itself down for no apparent reason.
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