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| From: Trend Micro
List Price: $49.95
Buy New: $18.49
You Save: $31.46 (63%)
New (24) Used (4) from $17.99
Rating:  107 reviews
Sales Rank: 50
Format: Cd
Platforms: Windows Vista, Windows Xp
Media: CD-ROM
Batteries Included: No
Operating System: Windows XP
Shipping Weight (lbs): 1
Dimensions (in): 7.5 x 5.3 x 1.3
MPN: TIS085598
Model: TIS085598
UPC: 733199435598
EAN: 0733199435598
ASIN: B000U83WNY
Release Date: September 17, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Wish could give it zero stars September 28, 2007
Michael Anderson
20 out of 40 found this review helpful
#1
Don't tell me what I can have on my computer. Instead you find a way to make your software work right in my PC! Don't tell me you can't make it work because Symantec made it work with their Norton 2008 Internet Security.
Explanation:
Trend Micro Internet Security 2008 searched, detected, and wanted to remove Webroot Spy Sweeper to start the installation. There are only two choices, stop the installation or give Trend Micro Internet Security 2008 permission to remove Webroot Spy Sweeper in order to begin installation. Spy Sweeper has been around for many, many, years. If you are Trend Micro, and you know enough about Spy Sweeper to actually write the installation codes to go and look for it and remove it, then you should have spent that time instead on figuring out how to make your software work with Spy Sweeper, period! Trend Micro has been around long enough to know better. AND, Spy Sweeper is not a no name brand new software from a small third party software maker. TREND MICRO MAKE IT WORK!
#2.
I decided not to wait to buy the Retail CD version of the Trend Micro Internet Security 2008 from Amazon because it wasn't going to be available for shipping until October 9-12, 2007. Instead on September 27th I went directly to Trend Micro and purchased it directly from Trend Micro as a download. The product description says 3-user license. I clicked and purchased. When the process was complete Trend Micro thanked me for purchasing a 1-user license. Try it out for yourself by going to the Trend Micro website and look at the product information for Internet Security 2008. It say that it is licensed for 3 computers. I have a desktop and a laptop. When I finished buying it, the confirmation said 1-user license! That is not honest.
#3
If you have a quality product, you don't have to force me into "autoRenew". I will come back on my own and renew my subscription in 12 months.
Details:
When you purchase the download version of Trend Micro Internet Security 2008 directly from Trend Micro you must be carefull. There is a little box next to the item in your shopping cart that you must change. THEIR DEFAULT MODE IS PURCHAE FOR ONE YEAR WITH AUTO-RENEW. That means they are trying to make you stay or you will have to take additonal steps to later on opt out. This is not like Hotel California that you can check out but never leave.
I acutally paid attention. If you pay close attention, in your shopping cart you can change the default 1-year autoRenew to 1-year without autoRenew. I chose one year without autoRenew. I even got a print screen of my shopping cart that showed one year without autoRenew. When the purchase was complete, the confirmation said that I had purchased a one-year =>with<= autoRenew, 1-user license, of the Trend Micro Internet Security 2008. That is not honest.
#2 and #3 Combined
Combining #2 and #3 shows that this company is either unethical, or they send out confirmation that is not accurate matching to what was purchased. Trend Micro has been around for many years. Neither two reasons hold water. You can't use deceit (item#2 & item#3) and you been in business long enough to send out correct confirmations.
Referencing to items#2 and #3 when I purchased the product directly from the software maker and they bait & switched one user for three user and sold autoRenew when I purchased without autoRenew, then I can not trust Trend Micro. If I can't trust the actual maker of the product (Trend Micro), WHY WOULD I TRUST TO PURCHASE IT FROM DISTRIBUTOR/RESELLER LIKE AMAZON????
#4
BAD BUSINESS PRACTICE:
If you are an honest seller, you don't give 1-year autoRenew as default and make it hard to see to notice to make the changes. These are your choices: 1-year with autoRenew(default), 2-year with autoRenew, 3-year with autoRenew, 1-year without autoRenew, 2-year without autoRenew, and 3-year without autoRenew.
DON'T GIVE ME 1-YEAR AUTORENEW AS DEFUALT. Give me six choices out in the open and let me see it and click on the one I like to purchase! I picked the one I liked (I have a printscreen of it) and they still sold me 1-year autoRenew!!! THAT'S NOT RIGHT!
#5
ANOTHER BAD BUSINESS PRACTICE:
Go to Trend Micro and work your way through to the part on what would you have to do to cancel your order. On credit card purchases the first day is the ONLY time you can cancel your order. AND you can only request it as a web based Email request in the Trend Micro site. They don't give you an Email address so that you can use your own Email account to send out the cancellation Email request so there is time and date stamp proof that you made the refund request in time on the first day!
#6
ANOTHER BAD BUSINESS PRACTICE:
If you uninstall the Trend Micro Internet Security 2008 for ANY reason, you will NEVER be able to install that software on that PC again!!!! Mr or Mrs Trend Micro, why do you care? It is non of your business! I bought and paid for that software. I gave you full price for it! I should be able to install and uninstall and install it back as many times as I want on my PC. That software is licensed to me for one year!!! I should be able to take it out and put it back in my PC as many times as I want as long as I do it on my own PC!!!! I paid full price for this right.
Alternate:
After my problems as you read above, I went to Symantec and purchased Norton Intrnet Security 2008 instead. I paid for 3-user (PC) license and I got 3-user license. It said it clearly (3-user) in confirmation. AND I didn't have the autoRenew problem. AND it installed 100% correctly without making me uninstall Webroot Spy Sweeper. Norton Internet Security 2008 peacefully got along with Spy Sweeper and didn't tell me what other software I can or cannot have on my PC unlike Trend Micro Internet Security 2008!!
I am not a sales person, I am not in any way related to the software industry or computers, Trend Micro, or Symantec, or Amazon. I am not a computer geek. I am just like you. I want to get what I pay for, I like honestly, and I value quality and integrity.
Trend Micro, as a company you have failed me! AND I have chosen to take my business to Symantec.
Stay away from this product-clobbered file and printer sharing October 31, 2007
R. Magnuson
16 out of 21 found this review helpful
I bought Trend Micro Internet Security 2008 from Amazon, installed it on my home office PC and the troubles began. After a couple of days, my wife found that she could no longer print to the printers connected to the home office PC and lost the ability to access files shared on the home office PC. Also, the remote backup service (Mozy) I use with the home office PC stopped working. Attempts to contact Trend Micro by email have been unanswered (except for the "We have received your email" email). I uninstalled the Trend Micro Internet Security product and the file sharing, printer sharing and remote backup problems disappeared immediately. I downloaded and installed Avast! antivirus software from ALWIL Software and it has worked great (and it's free). I gave the Trend Micro Internet Security software one star only because Amazon does not allow the no star choice.
Trend Micro 2008 - Worst software ever purchased November 4, 2007
Tomas H. Arispe (san antonio,tx usa)
15 out of 18 found this review helpful
I had to rate this product before providing my feedback. I wanted to give it zero stars, but I guess I couldn't.
I read about this product in Consumer Reports, which gave it glowing reviews. I then decided to stop using Norton Internet security and go with this product. Worst mistake I've made in purchasing softare! Over ten days of having it run on my desktop, it stopped working at least once a day. Rebooting my PC, as indicated by a Trend Micro window, to restart the product was a very poor option. Asking for tech assistance was like send an email to nowhere land. I uninstalled this product even though I had 11+ months subscription service left.
A disaster...... November 9, 2007
Vic F. (Grand Blanc, MI USA)
14 out of 16 found this review helpful
I used to ignore reviews that said the installation went bad. We have three newer computers in our office with Windows XP and none can run this software consistently. Trend Micro constantly freezes or quits. The average wait time for the chat tech support was three hours and the wait time for phone support was, well, I don't know - they would just hang up after a while on hold. I've uninstalled and reinstalled the program 7 times now, along with trying several other suggestions. We used to have Norton and we are going to switch back again.
One other note on networking: we had to set the Trend Micro firewall protection to "low" to even let the computers communicate with each other. Norton has much more customizable network settings.
Product as irritating as Paris Hilton November 7, 2007
M. Scharf (Ohio)
13 out of 13 found this review helpful
Unbelievable-bought this product because Norton never quite worked right. Came home, uninstalled everything and the product would not work. Called Trendmicro support-the company does not even have an effective telephone system-if its busy you just have to call back (took 53 times-yes I was bored). Finally spent 70 minutes on the phone troubleshooting-never got it to work and finally got disconnected (I was not abusive at all, Jens was very nice and tried, just did not succeed). Went back to Best Buy where I got conflicting information from my previous visit. They were equally stumped but gave me another copy-which of course does not work either. All it says is please wait while Windows configures Trendmicro-then nothing happens and it won't install. To say this has been an irritating and time wasting experience might be the understatement of the year. I hope others have success with it because I certainly haven't.
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