|
| ![Trend Micro Internet Security 2008 3-User [OLD VERSION]](http://ecx.images-amazon.com/images/I/519fwXff78L._SL500_.jpg)
| From: Trend Micro
List Price: $49.95
Buy New: $11.50
You Save: $38.45 (77%)
New (16) Used (5) from $7.99
Rating:  122 reviews
Sales Rank: 542
Format: Cd-rom
Platforms: Windows Vista, Windows Xp
Media: CD-ROM
Edition: Standard
Batteries Included: No
Operating System: Windows Vista
Shipping Weight (lbs): 0.2
Dimensions (in): 0 x 0.1 x 0.1
MPN: PCNN0229
Model: TIS085598
UPC: 733199435598
EAN: 0733199435598
ASIN: B000U83WNY
Release Date: September 17, 2007
Availability: Usually ships in 1-2 business days
|
| Customer Reviews:
Showing reviews 21-25 of 122
 Trend Micro, Digital River: Worst Companies in the World! December 3, 2007
Cybare (San Diego)
6 out of 6 found this review helpful
I'd had a good experience with Internet Security 2007 until it came time to renew. I did this online, which was a BIG MISTAKE!!! I don't know where Trend Micro ends and Digital River begins but together they make the worst experience I have ever had with tech support and online commerce.
The Internet Security software may be fine if that is all you ever have to deal with. Do not renew online; if you do decide to renew online, immediately cancel the auto renewal subscription which you can do only after they have signed you up for it without your consent. And god help you if you ever need tech support.
 It won't let you update the virus signatures January 10, 2008
Donald F. Neizer II
6 out of 8 found this review helpful
I just upgraded and found out that it won't let me upgrade the virus signatures.
Their error message isn't much better than the infamous Microsoft error codes. In this case, Trend Micro returns; "Unable to update your protection. Make sure your Internet connection works before trying again".
A Google search indicates that this is a known problem. I submitted two customer support requests and have yet to get a response. Even after trying many tweaks, Tend Micro's Internet Security won't update.
News Flash: Trend Micro finally answered my email request for help - after a week. Unfortunately, their help was useless by telling me that programs, that I didn't have installed, like Ad-aware were probably the problem.
I solved the problem myself by uninstalling all my Trend Micro files then reinstalling. Make sure you record your license info before doing this. The program now runs fine.
Another note, I have yet to find the "Pause" or "Stop" option once a scan starts. User interface needs improvement. Additionally, once a scan starts then response times on "older" PCs will be affected.
Overall, a good product but customers shouldn't have to figure out that older versions must be uninstalled, shouldn't have to wait 1 week for customer support, nor be forced to wait for a scans to be completed.
Think twice before spending your money on this product. It is not as good as previous versions and the company is not as highly thought of as they used to be.
Trouble from day one February 19, 2008
Sara B. Tarpley (TN)
6 out of 7 found this review helpful
After using Norton Products for many years, my Norton 360 started refusing to stay updated. I uninstalled it and installed a version of Norton Internet Security that I had and encountered the same problem. After again installing 360 with no relief and finding no help for the problem, I looked for a different program.
After reading a number of online reviews, I decided on TrendMicro Internet Security and installed it on two desktops and one laptop. I was especially glad to note that Trend provided free phone support, a big difference from Norton.
Almost immediately one of the desktops started showing that it had not been updated. When I called the 800 number on Dec. 31, I received a recorded message that because of the high volume of calls my call could not be accepted. I was directed to the Web site and tried the solution there which did not work.
I then filled out the help form, which requires you to explain the problem. On Jan. 4 I got an e-mail that duplicated what I had put on the help form and which informed me that a service request had been created. I was directed to go again to the Web site and look for a solution there. Finally I was asked once again to describe the problem in detail, in other words, to give them again the information that I had originally given on their site and which they had included in their initial e-mail to me.
On Jan. 7 I received instructions on how to solve the problem. I was to uninstall the program and reinstall it using not my CD but a file on their Web site. The e-mail asked for my immediate response so that my file could be closed.
Well, I have a life; so, I didn't uninstall, reinstall, and respond immediately. On Jan. 11 I received another e-mail asking me to please respond within three days. Presumably only the customer, not tech support, is supposed to act in a timely manner.
On Jan. 12 I reinstalled the program and so informed tech support.
On Jan. 13 I received an e-mail saying that tech support had not received a response and asking me to respond within two days. That same day I received a mailerdaemon message that delivery of my message to tech support had been delayed because of "service not available."
A week or so later virus definitions would not install on my laptop, and I got the message to check my Internet connection, which was fine. I didn't even bother with the 800 number. I went to the Web site and filled out a service request form on Jan. 22 or thereabouts.
Jan. 22 - received the e-mail outlining my problem, saying that a file had been set up, and asking me to e-mail back the same information that they had just returned to me.
Once again had other things to do. Jan. 27 I received a complaint that they had not heard back from me and requesting me to respond within three days. Jan. 29 I received a similar e-mail with request to respond within two days. [Remember these are requests for the same information that I gave them on their site and that they e-mailed back to me.]
I didn't even bother to describe the problem again, just reinstalled as per the first incident. I then so informed them on Feb. 2.
I have had three different problems a total of six times. On my laptop last week's scan turned up TROJ_GenericADV. I was a little taken aback because autoprotect always worked on Norton. The virus was supposedly removed. This week's scan turned up the same thing. Again it was supposedly removed. When I checked the log, it shows "Ignored Success." I have no idea what that means.
I turned off the intrusion detection because I was repeatedly being asked whether I wanted to allow an unknown computer on our home network. The intruders were identified by IP address, and I wasn't always sure whether they were really intruders. Our network is protected by the original key our ISP gave us, which it is unlikely anyone could discover; and I thought that the purpose of a firewall was to keep out intruders without any action on my part.
This program has been a huge disappointment. I would not recommend it to anyone.
Very disappointed February 22, 2008
Sharon Palmeri
6 out of 6 found this review helpful
I purchased this product after trying a trial version from Dell on my new PC. I fell in love with its ease of use and firewall detection for wireless users. This is the reason I purchased the 2008 version from Amazon to use on my desktop and two laptops.
When I installed the new version I had various error messages. I called support and (after 35 minutes of waiting on hold) a very polite woman took me through all the steps she could to resolved the issue. However the issue was not resolved.
I called the next day and was told by another woman that this software will not work with my Netgear router/firewall hardware like Norton Internet Security did.
I seemed to have no problem as long as your software was on just my desktop computer, but when it was added to my wireless laptops I was not able to do a scan. It would never allow my scan passed my IP address on my wireless computers and gave me error messages.
I have since researched reviews on this product (which I should have done before) and found that many people had various problems with your 2008 software. No one mentioned this particular problem so I thought I would mention it here.
I thought the product was superior to Norton because it seemed to use fewer resources but not worth the trade-off for well-performing software.
I bought the product to use with three PCs and can only use it with one.
The final solution from your tech support was to delete the Trend Micro firewall. That was not acceptable to me since it was a feature I wanted. I will return to Norton products.
Bottom line: Very disappointed.
Lots of PROBLEMS--Had to unistall February 26, 2008
Marc Harris (USA)
6 out of 6 found this review helpful
I got this software as a 30 day free trial with my new Dell computer. After activating the software I started to have DSL connection problems that even Dell tech support could not fix. After spending about 20 hours trying to fix, it turned out the problem was this software!!!! Uninstalling it solved the connection problem (a flaw in the Trend Micro firewall was the culprit). I installed NAV 2008 and have a working computer again. STAY AWAY if you are running Windows Vista.
|
|
|
We'll be adding even more exciting features to assist you in the coming year.
Thank you for shopping at the Depot.com online shopping depot.
©2008 Depot.com | |
