Customer Reviews:
Showing reviews 16-20 of 80
 The worst version yet December 18, 2003
Mark Hagelin (Dover Foxcroft, Maine)
9 out of 19 found this review helpful
I have used SuSe Linux going back to 5.3 and out of all the versions, this was the worst. It couldn't detect my modem which had been out on the market for at least a year and attempts to manually configure it failed. The boot loader failed to boot Windows XP properly and I was lucky that Windows was on a 2nd drive and I could change the bios to boot it instead.The modem was specially purchased at the time SuSe 9.0 Professional was purchased and WAS NOT a Winmodem. It seems like SuSe which normally offers a good variety of Linux programs has severely scaled down the packages available. I paid full price of $79.99 which perhaps would have been worth it, had internet connections been made. Tech support is slow, taking about one week before responding. When they did repsond, it seemed like they looked more for a reason not to help then to help. They interpreted the installation support different then it was advertized, which includes being able to dual boot Windows and to make internet connections. Out of frustration, I removed SuSe 9.0 and re-installed Red Hat 9.0 which gave me dual boot Linux/Windows XP and connecting to the internet. It is a shame because SuSe used to be one of my favorite versions of Linux. Given the problems, slow tech response time and unwillingness to help with simple issues [dual boot and internet connection] I would not buy SuSe again. SuSe Linux 8.2 Professional suffers from the same problems as with SuSe 9.0 Professional and the fact that I had spent around $140 for both versions within the past 2 months didn't seem to turn any heads. This definate lack of concern, and the diminished volume of packages/programs is cause for me to seek an alternative version of Linux. My recommendation: Don't buy unless:
1)you are desperate and don't need tech support or
2)you don't need/want internet connecion. Mark Hagelin
SUSE is doing customers a HUGE dis-service IMNHO !!! February 19, 2004
R. Engineering (USA)
9 out of 28 found this review helpful
Our experience with SuSE 8.1 Office Desktop mirrors many other folks in that Acronis DOES NOT FUNCTION PROPERLY in resizing hard drives, and yes it WILL completely delete your Windoze partition if you are not EXTREMELY careful of accepting the "default" choices, which SuSE is EMPHATIC you should accept. In addition SuSE would not propely install our modem nor our network for cable modem access, the ONLY two items we actually needed and desired of Linux...When we contacted SuSE Tech Support (sic) they insisted we HAD to register our product online and that was the ONLY means of obtaining Tech Support (sic). So we went to a Windoze based PC and registered then called SuSE Tech again, and again, and again, and after an hour we got a CSR. We informed him of the INSTALLATION PROBLEMS with not being able to properly config. the dial-up mail and cable modems. He advised us THAT THERE WAS NO TECH SUPPORT FOR INSTALLATION OF THESE ITEMS, despite the fact we purchased the $100 full retail package !!! He advised that there was solution info. online in the Knowledgebase of the Support Portal. HOW he expected us to access this info. WITHOUT INTERNET SERVICE was unknown!!! As it turns out the Knowledgebase is an insult to anyone with a clue and was TOTALLY USELESS. SuSE ain't doing itself or Linux or the Open Source community ANY favors by dumping half-baked products into the marketplace. This smacks of Microsucks business model???? I expect SuSE has some serious lawsuits going as the above problems have been documented by numerous software review sites. FWIW, we sent two e-mails to SuSE Tech Support, (sic) requesting assistance and they did NOT respond. We noted that they had 800+ Tech Support requests in a (3) hour time frame so one can safely conclude a huge amount of Tech Support is required from SuSE, but NOT AVAILABLE from SuSE. They should be ASHAMED of the way they defraud consumers ! I'll betcha they can't pull this crap in Germany !
Installation process November 5, 2003
8 out of 66 found this review helpful
If you understand the underpinnings of a operating system or if you are a systems administrator then this is for you. The routine work that is required for upkeep on linux is above the basic pc users ability. The software that is included is not of any value to a home user.For all around computing and ease of use, try Windows XP Professional.
Not for the average user November 8, 2003
Andy R.
8 out of 34 found this review helpful
This software is not for the average user, it is very hard to install and the user interface is difficult to work with. Plus, there are numerous software crashes. I would not recommend this.
No value to any user November 23, 2003
8 out of 52 found this review helpful
First off let me explain, I have heard how interesting linux is. One would think that is it has some use in the world of computers. But it has NO functionality other than the ability to change themes and icons on the desktop. Good grief, who cares about this kind of non-sense. I need to use business applications not some useless NON-supported freeware apps. To sum it up, my installtion of this product was very disappointing. The user interface dates back 5 years, there is a selection of useless applications, that CRASH often! No one seems to bring this up, plus it takes up like 5 gigs on the hard drive! What a bunch of useless BLOATWARE! So I tried it and wished I would have left well enough alone. Lastly, when it comes time to get your real work done. Buy Windows XP Professional and you will be extremely pleased!
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