Customer Reviews:
Showing reviews 6-10 of 22
 Fewer features, less reliability July 27, 2008
20th Century Girl (Long Beach, CA)
5 out of 5 found this review helpful
I've subscribed to the .Mac Family Pack for two years, was recently transitioned to MobileMe. MobileMe is a significantly lesser product than .Mac, both from the standpoint of reliability and feature set.
Other contributors have noted significant problems with MobileMe, such as not being able to use entries in the Address Book to address email, or having access to email at all for over a week (I can just now view my email via Web, but not in the OS X Mail application, which means I can't file the email locally), but what's significant to me about my Family Pack is that during the transition, the account seems to have been reclassified as "Individual." I can't find an access point to correct the error, don't know if Apple is aware of the problem, or when the issue may go to the front burner for correction. On the bright side, the subaccounts seem to still be active.
Aside from problems with the rollout, some .Mac features have changed in ways that are less user-friendly, or have been discontinued. The .Mac home page has been discontinued, which not only announced new and updated features, but also posted current system status. Status information is now several clicks away, which is far less convenient for determining if one of the services is down. A popular .Mac feature that's not available in MobileMe is iCards, which many of us enjoyed for staying in contact with friends and family. No equivalent is available in MobileMe.
If you're only now considering a subscription, the changes won't disappoint you, but I recommend waiting until ALL of the well-publicized issues are corrected before purchasing MobileMe, especially the more expensive Family Pack.
September 29, 2008 update to original comments: MobileMe email continues to have problems. When accessed via the Web (instead of through your email application, such as OS X's Mail program), MobileMe email remains painfully slow--I've taken vacations shorter than the wait time to see my Inbox or to start a message--the service continues to display cryptic error messages that may or may not correspond to the actual status of a sent message, and now, while writing a message, you can find yourself back at the Inbox while your message-in-progress disappears.
Read the subscriber posts about MobileMe in Apple Support's Web site before buying. If Apple is working to improve MobileMe, they seem to be headed in the wrong direction. Very disappointing.
Too difficult to use for work place July 29, 2008
H. Wu (Cupertino, CA USA)
5 out of 8 found this review helpful
I should have listen to all the negative reviews that have been posted everywhere and not just Amazon.com. It is easily one of the WORST product that I have ever used. It simply does not work as advertised.
Apple advertised that it works well with Outlook on PC but it never bother to tell you that if your Outlook connects to Microsoft Exchange Server, it will not sync with your Contacts and Calenders. It tells you only when you bought the package and then tell you when you are setting up. A big company like Apple could be so sneaky. I guess all the marketings are the same. Boast big deliver little.
Push emails, contacts and calenders that never push. I sent test emails, imported contacts and calenders. The following day, absolutely nothing got pushed to my iPhone. I finally gave up the following day and not bother to sync my contacts and calenders anymore.
What a waste of money!!! It is a product that is not ready for prime time yet. For all Apple fanboys, please don't tell me give Apple time to work all the bugs out because it promises a lot of features. If you charge people money, you better deliver good product instead of a piece of JUNK.
TERRIBLE AND MISLEADING PRODUCT! July 22, 2008
Daniel Holmstock (Culpeper Virginia)
4 out of 5 found this review helpful
They LIED - as to call a spade a spade, not as advertised others would say, this "exchange for the rest of us" is nothing more then crap - no push nothing working properly since launch, apple slowly but surely is becoming microsoft.
As i now proclaim to be: mobileme is VISTA ONLINE!
A spectacular disappointment July 25, 2008
A. M. Campos (London, UK)
4 out of 4 found this review helpful
When I signed up for .mac, 2 years ago, it was a good service. Apart from some very short outages, it worked fine and proved to be a good and useful service.
The migration of the .mac service to MobileMe was quite exciting. The extra functionalities sounded very good, and I was looking forward to try them out. Unfortunately, and further to a bit of a rocky start - perhaps not surprising, given the complexity of the update - unspecified problems occured to one of their servers causing 1% of their users (20,000+ people?) to lose access to their email.
This situation has been going on for over 7 days now. Those affected (me included) have not heard a word from Apple, apart from a paltry two sentence acknowledgement of the problem in their support pages. We have no updates, no help from their support staff, no idea when the service might get back up, and no reassurance that our email on the server is safe.
All in all this situation has been managed in an appalling manner, and Apple should be ashamed.
Until they can guarantee that this will not happen to you, stay away from MobileMe.
 Working great for me now! August 11, 2008
David Nine (Duncan, SC USA)
4 out of 6 found this review helpful
I was like most here when MobileMe was launched...it was a nightmare...about the worse product launch I've seen in some time, if not all time. Couldn't get email, web apps didn't load, iPhone set up would crash, etc. Apple was slow and muted to respond.
But that was then...July 11.
As of now (Aug. 11), just about everything works great for me. My email is stable and functioning. My contacts are all there. Push calendars, contacts and email works perfectly and instantly with my iPhone, including my Entourage/Exchange items. Syncing between my office desktop and personal laptop is flawless (which by the way, what's the big gripe about a 15 minute interval between PC syncs?! When is it critical for you to have synced information on 2 or more computers within 15 minutes?!).
There are definitely things that need improving like the dual listings on Exchange/iCal-Contacts entries on the iPhone; the ability to have shared calendars (which right now is limited to CalDAV server solutions like Mac OS X Server); better photo editing/sharing tools on the Gallery; and updates for Backup or another file backup solution to better integrate w/ MobileMe, especially for the Family Pack members.
Anyway, I'd say give MobileMe a shot now. Lord knows, there have been plenty of other software releases that have had mountains of problems at launch (Vista, Leopard, Lotus, etc.) It definitely does not have a quarter of the issues it had at launch and really has become quite a nice replacement for us previous .Mac users. I find it to be an excellent solution for mobile users, especially those with iPhones and/or Macs.
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