Customer Reviews:
Showing reviews 6-10 of 67
 Oh, how I wish there were zero stars December 6, 2006
D. K. Kurtz (Highland Park, IL USA)
12 out of 13 found this review helpful
It seems that as Symantec products evolve, they get more and more user-unfriendly. It's fascinating -- if you're not a user of their products.
Which I am not anymore.
I've been a faithful Symantec defender for 20 years or so. I've used them since I started using a computer. Sure, in the last few years the software had become very complicated. And yeah, it was kind of hard to allow trusted Web sites. And okay, maybe their program help and online knowledge base has been a little thin since they stopped answering user questions directly. But if you had the patience to hang in there and set it up correctly, you could be sure that your computer was safe. Well, as safe as a computer can be.
Then I got IS2005. The trauma of setting that up lasted so long that I didn't even bother upgrading to IS2006. But, I figured, they'd probably addressed the user-unfriendliness and the customer support problems. So when my subscription ran out, I took the plunge and got IS2007 with the SystemWorks bundle.
Six hours later, I had installed everything. (The GoBack portion of the SystemWorks installation took the most time. It told me it could take up to 30 minutes -- it took four hours.)
My first problem was not being able to access SystemWorks once it was installed. Fortunately, Symantec had an online tool that could help me figure out what the problem was. Unfortunately, that tool could only be used in Internet Explorer, which I could no longer access because SystemWorks was conflicting with it somehow.
So I restored back to before I installed everything.
After cooling off, and catching up from my wasted day, I reinstalled IS2005 (since the 2007 install had erased it), then upgraded again. This time, after the IS2007 install, I got the Blue Screen Of Death every time I tried to reboot. That was the end for me.
I'm going to try and get my money back, but I'm not very hopeful. It's enough for me if I can warn just one person away from using this awful, terrible, pathetic, other thesaurus words for "just plain bad" product. But if I can warn everyone, that's good too.
 Make sure you get the add-ons! January 9, 2007
Mr. B (Georgia, USA)
12 out of 12 found this review helpful
After installing this product, make sure you go to the Symantec website and download the Norton Internet Security 2007 Add-on Package! This is the only way you will be able to utilize AntiSpam, AdBlocker, and Parental Control. For whatever reason, the software does not come packaged with these features but the website offers them as an optional download.
I have not had any problems with this version of NIS so far. I noticed that most of the reviews here were negative mainly because the software was not bundled with the features I mentioned here. Just wanted to let you all know that in order to utilize this software package to its full potential you must download the free add-on package at the website!
Major install issues January 23, 2007
Philip A. Spicer (Broken Arrow, OK United States)
12 out of 12 found this review helpful
I attempted to upgrade to NIS 2007 after using NIS 2005 for quite some time. First of all, it tells you to remove Windows Defender and Spybot. Once the program was installed, it hung while trying to run liveupdate. Then after rebooting, which was almost impossible, it said liveupdate was STILL running. And CTRL-ALT-DELETE wouldn't work to see if the process was indeed running. Then, to top it off, Symantec charges $30 to talk to tech support. So I uninstalled the program and then my computer still wouldn't reboot. I will never buy another Symantec product.
Bad Software - Terrible Support February 6, 2007
Kentucky (Kentucky)
11 out of 12 found this review helpful
I downloaded this software to update my virus protection. I opted for the full internet security which was a BIG mistake. The software is not user friendly. The download itself was complicated and time consuming. It is difficult to remove unwanted features and impossible to remove some. Also, the company's refusal to provide any type of convenient support when you buy their product is extremely frustrating.
Do not waste your time or money on this product.
NIS 2007 itself, is the worst virus my computer has ever seen February 26, 2007
R. Bruce Miller (Charlotte, NC)
11 out of 12 found this review helpful
This is my first public review of any product. I generally dont have the time or motivation to go throught the process of posting a review. However, I have never had such a negative experience with a commercially available software package before. From beginning to end, the process of repeated attempts to install and then trying to remove NIS2007 was time-consuming, frustrating, and crippled my computer.
First the operating environment details. I'm running XP-Pro SP2 on a 2.6ghz pentium with 1GB of RAM.
Upon the de-installation of the existing NIS 2006 and Spyware Doctor applications, I proceeded with the installation of NIS 2007. The installation appeared to go cleanly, but upon attempting to restart, my computer hung on shutting down, and upon attempting to come up, I got a blank desktop with no task bar, start menu, or desktop icons. Later, as I was working with Symantec support and was able to get a desktop back, I also experienced things as not being able to bring up the control panel or click on the 'My Computer' icon. Of course, I had no internet access during the whole ordeal.
Since I couldnt find any phone number contact in the ridiculously minimal instruction manual that came with the package, I called my local ISP to find out what they knew about the affects of using NIS 2007. Through them I got a phone number for Symantec support. As a side note, the manual points out ways to get support if you have access to the internet and email, but gives no direction if you dont have access to those.
Over the course of the next 4 days of working through my issues with NIS 2007, my experience with Symantec support left me with the impression that they were mostly incompetent and quite innefective. I give Symantec credit for having 24/7 phone support, and I did work with one knowledgable support person there named Jay, but most of the experience was frustrating and time-consuming. The help desk is located in India, and the first problem is that they couldnt hear me though I was speaking loudly. The next problem is that I had to answer the same questions repeatedly as if the person didnt understand my answers. On a number of ocassions, I felt the person on the other end was just going through a script, and wasnt listening to what I was saying or reading my growing case notes. I got passed around a lot to different people and spent a lot of time on hold. They kept trying to get me off the phone even though we hadnt worked through the problem completely. In one instance, the helpdesk person was trying to tell me that things were all fixed even when I had told her there was an activation error during the re-install we were working on.
Having worked with tech support and edited registries, and tinkered with start-up configurations and various services settings, I could never get NIS 2007 to install (tried four times). Trying to un-install the package turned out to be almost as difficult and troublesome. Uninstalling has left me with problems with my computer I have yet to work out. I still cant use my scanner because it complains about a symantec DLL issue. I have no idea why that would be.
Anyway, I would rate this product less than zero if I could. There was nothing that went right, and a lot that went wrong. I cant believe Symantec could put out such a pathetic piece of software with such inffective support. I'm returning NIS 2007 and trying my luck with Zone Alarm.
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![Norton Internet Security 2007 [Old Version]](http://ecx.images-amazon.com/images/I/51JZVHCCFML._SL500_.jpg)
