Customer Reviews:
Showing reviews 6-10 of 34
 TracFone Service: Utter garbage. February 3, 2008
Drake-by-the-Lake (State of Euphoria)
14 out of 22 found this review helpful
Let's be clear about one thing. If you subscribe to TracFone service, telemarketers will begin calling you from day one. And your minutes will begin ticking away. There is no way to stop this. There is no way to modify your voice mail settings or reject voicemails. For this reason, do not purchase a TracFone, unless you like spending your day listening to telemarketers!
 Buy a Nokia phone - They have free incoming text messages August 13, 2006
Emma J. Officer (Cherry Hill, NJ, USA)
13 out of 16 found this review helpful
This phone may look cool, but I'd recommend the Nokia 1100 or one of the other Nokia phones instead. Sure, the Motorola C139 looks cool, but you'll be charged 0.3 units per outgoing & INCOMING text message. You're only charged for outgoing messages with the Nokia Tracfones. The Tracfone user guide says that all incoming messages are free. I called their technical support and they told me that this is incorrect. They confirmed that incoming messages are chargeable for this handset and some other Motorola's. That's probably why the price was reduced to $18.88 in Walmart. I already have a Nokia 1100 and can confirm that I've never been billed for incoming messages. I got the C139 to replace my 1100 since I've had it a while and it's starting to look a bit scruffy. I used the Tracfone "refer a friend" to get 140 minutes free (worth approx. $50). Once I've used this credit, I'm going to throw my C139 away and get another Nokia Tracfone.
Can't believe i waisted $15 on this... February 1, 2008
Linda Bettencourt (Boston, MA)
11 out of 12 found this review helpful
I got 200 tracfone minutes from my sister this past christmas. I went out and picked up a phone, seeing as it was only $15 anyway. When i turned on the phone i got an 'insert sim' message. i went through troubleshooting and did everything it told me to. i then called and after a few robots, talked to someone. they told me it was normal and would work by tomorrow. he set up my account and put in my minutes while i was talking to him. days went by and still nothing. i called again and they forced troubleshooting on me. i couldnt get one answer out of anyone so i talked to a supervisor and they sent me a new sim card. now i have this new sim card but all my info is on my old one. i talked to someone for about an hour, putting in codes that accomplished nothing. they told me i had to wait 2 weeks so they could file an investigation on my case. i needed to talk to a supervisor to add minutes to my phone and the entire time i was treated like a liar and called ma'am every 2 sentences despite my obvious deep voice. the entire process of being able to have a quick and affordable phone took over a month. overall their service is terrible, and their product hardly works. my mother also has one and i tried to set up her account online but it wouldnt go through. i needed to call and put in a handful of codes again. after all this trouble I can only make outgoing calls. I was able to get a call earlier today... but when i called it half an hour ago and when my friend called me the other night, there was a message saying i'm not taking calls. also, if you ever want to set up a voicemail or anything on your phone, you have to use YOUR minutes. you cant use a LAN line or anything. thats a long time with the elaborate "you're probably a moron so let me slow it down for you" instructions they give for setting up a voicemail. I set mine up and the voice went on about different features of the phone, trying to drag out your minutes so you can go buy some more. and if you decide to buy this phone you'll most likely be put on hold while you see what the problem with your phone is and you'll hear them actually say "with tracfone, you really do get what you pay for" in between the holding music. I recommend this product to anyone who has done me wrong. go get virgin mobile if you want a cheap, reliable and easy to use phone. my girlfriend sets all her information online and everything works the way its supposed to.
DO NOT BUY IT!!! September 7, 2007
Joel R. Blest
9 out of 14 found this review helpful
The phone may work fine but the company managing it is awful!! Get ready to waste all your minutes on 611 calls. (Unlike other companies 611 customer service calls are not charged as actual phone units.)
Took forever to get to customer service, which is not properly trained and cannot understand plain English (some do some don't).
Charged me for calls not connected etc...
Really disappointed.. I lost close to 60 not so cheap units in a customer service call and they did not take care of the issue. I could not make international calls like advertised in their website. Really sad. With Tracfone you really get what you pay for...that is their motto and that is the reality.... Google tracfone and below the links to the company you will see a webpage with tons of bad reviews and problems with the company.
Phone is OK, but cutomer service is frustrating. December 8, 2007
Dan (Orlando, FL)
9 out of 9 found this review helpful
I too had one of the older model phones, and after letting the battery drain to zero I lost everything, including phone number and service minutes. Tracfone did acknowledge problems with the firmware of the older phone, and they sent me a new one with a postage paid mailer to send back the bad one. They also gave me 60 bonus minutes of airtime to replace what I lost when the phone lost its mind.
Although they did everything right, the customer service is very, very frustrating. The people read from scripts word for word like robots, which will get you to the ultimate goal of your call but it personally makes me crazy.
Technically (and coverage wise) the phone works well, and the price is certainly right. After several months of buying air time cards, I signed up for a $9.99 a month plan that gives me 50 minutes each month automatically. That is plenty enough time for a very casual cell phone user such as myself, and is way cheaper than any subscription plan I could find.
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