Customer Reviews:
Showing reviews 6-10 of 128
 ATT Service Disappoints! January 5, 2008
mcook34 (Tampa, FL)
51 out of 66 found this review helpful
I was really looking forward to this phone and all of its potential. I was replacing a verizon LG 9800 that I had purchased from Amazon 2 years ago. I was happy with Verizon, but really liked the features of the Tilt.
I received the phone within 2 days of ordering. Placed on charger and initalized phone after full charge. After playing with for couple minutes, put phone back on charger. Came back to phone and it had shut down and would not turn back on. The rest of this review is on the lack of service received. I cannot comment on the phone, other than being charged and then breaking, it was never used.
Well I figured I was just unlucky and had received a defective unit or battery. Called ATT service, after a few diagnostic checks they said I could return phone to any any authorized ATT dealer for replacement. Took phone to local ATT store and was promptly told, "you purchased this phone from Amazon, you must return it to them". Huh??? It says ATT on the front of the phone? Its an ATT phone!!! So I called ATT service and they explained the previous rep had made a mistake and I had to return phone to Amazon. I said fine, I'll return the phone, please cancel the service. Response: sorry sir you must contact Amazon to cancel your service. LoL, should have seen that one coming.
Is Amazon an authorized ATT dealer or a rogue retailer selling unauthorized ATT phones? I had heard that ATT service was not that good, but I really wanted this phone. It wasn't a big deal receiving a defective phone if the service replaced promptly. That's what service is there for, the unexpected. The fact that I purchased the phone from Amazon should not mean I cannot go to an authorized ATT store for service, but apparently to ATT it does. What if I am traveling on business and the phone breaks? Instead of being able to go to a ATT store, I'm stuck. That's not how it works with Verizon. I'm returning the phone and canceling the service. Not blaming Amazon or the phone, but the phone service provider has to stand behind a product it endorses regardless of where I purchase. That's "SERVICE".
Manufacturer (HTC) is misleading. They do not support hardware they incorporated in the device January 29, 2008
mike m (New York)
43 out of 46 found this review helpful
The Tilt\Kaiser\Tytn II\8925, or whatever name you would like to use, is supposed to be the pinnacle of HTC's 8000 series of PDA phones. Featuring the Qualcomm MSM7200 chipset, it has the feature set to best all the competition:
400mhz dual core CPU
256mb ROM space
Full keyboard
HSDPA, EDGE, Wi-fi, GPS, and bluetooth enabled.
3MP, auto focus camera
Etc....
The Tilt also features ATI's Imageon processor. The Imageon line of processors is, from wikipedia:
"The Imageon (previously ATI Imageon) is a line of media processor line developed by ATI providing graphics acceleration and other multimedia features for handheld devices such as mobile phones and Personal Digital Assistants (PDA)."
Curiously, HTC has decided not to support the Imageon chip that is included in the Tilt's chipset by not providing drivers for it. This chip provides hardware acceleration for nearly all graphics related processing. Since the chip is un-supported, all video processing is software based, executed on the CPU. This EXTREMELY limits the graphics performance of the Tilt. And when I say limit, I am not talking about you won't be able to run PS2 games, I am talking you won't be able to use google maps smoothly bc the screen lags as the map moves around. I mean when you switch from portrait to landscape the screen will lag. I mean you cannot use the included 3 MP camera bc the screen cannot refresh fast enough to display what your camera lens is actually seeing.
Every aspect is effected by HTC's neglect. I have owned the Tilt for almost 3 months now, and am appalled at HTC's response to the situation, and their unwillingness to support the hardware they included with the device. It is dumbfounding. I hope HTC comes to their senses, until they do, the Tilt gets a 1 star rating.
AWSOME to hold, AWFUL to use... December 18, 2007
SEPP! (Brooklyn, New York United States)
42 out of 57 found this review helpful
We went through the wringer trying to get this phone, with the forward looking desire to link to our office outlook system, but we hate the phones!!! Both myself and business partner decided to "upgrade" (replacing his broken phone), and both of us have come to hate the way they work.
Yes we can carry our whole office database with us, but you can't select anything with your finger, so you have to take the stlyus out, and as everyone mentions its slides out the "bottom" or to the "left" which is TOTALLY wrong for a right handed person. Then, and hopefully we just need to figure it out, but the handy wheel on the side doesn't take you to your call history, but a short list of 411? The call history should also be abbreviated, if I called the same person 9 times, shouldn't that be 1 entry, with a 9 in it?
I also have not been able to figure out how to add a number to the address book? Menu> add new, would be my guess, but that's not it, and I haven't figured it out yet. (As an advanced IT guy, I should be able to figure out even something not apparent in a couple of minutes, but not so).
I have to say that this unit has been a complete disappointment.
As an AVID apple hater, I have to say that they really did get the iphone right. It was easy to use, insanely intuitive and pretty much a pick up and go device, which the tilt is most assuredly not. However with an entirely PC office, it really wasn't an option for us.
I will also echo another users comments in that the keyboard has been pretty much useless for me. I have found that the on-screen keyboard and the stylus to be faster to use. The keyboard makes a good impression in the store, but I find I am constantly hitting the wrong keys, or double pressing them by accident on a bumpy road -as a passenger only.
And lastly I will mention that the basic phone features are really lacking. The contacts "button" constantly shifts around depending on which screen you are on and the close/ok/dismiss/cancel/go back options are about as unclear as you can get. The keypad is CONSTANTLY disappearing, and the screen turns off once your call is connected, which is TOTAL pain in the A** when you need to dial an extension!!! Hello, this is like every other call that you make these days.
All I can hope for is that I can get some third party software to make it better, otherwise we're probably gonna dump them. The internet and other features are nice, but it needs to be a phone first.
The worst part is we read all the reviews, and no one mentioned any of this.
Good luck to all of you....
SEPP!
 Some problems not waking up November 29, 2007
S. Scott (Los Gatos, CA)
40 out of 44 found this review helpful
I have had my Tilt for 2 days now, and have experienced the "won't wake up" problem three times already. The last time it happened, I tested to see if it could receive a call - and it could not. I pulled the battery and I'm up and going again. So far, I'm disappointed and thinking about going back to my 8125.
I'm running this version:
ROM: 1.57.502.2
ROM Date: 8/25/2007
Radio: 1.27.12.11
Protocol: 22.45.88.07H
Update:
After some experimenting, it seems that the bug I was experiencing is caused by the new Windows Live Search. I think there is a problem with the way it handles the device going to sleep. Until this is fixed, Tilt users should either not use Windows Live Search, or at least make sure they Exit that application before the device goes to sleep.
 Great phone December 8, 2007
S. Joseph (Houston, TX)
37 out of 44 found this review helpful
This is my second Windows Mobile device. I had a Blackjack prior to this and it was a nice phone as well. I had to get the telecom guy at my office to replace it because the screen was filling up with pocket lint so I got to replace it with a TILT.
The phone is great. Everything runs very quickly. The full slide out keyboard is great because the Blackjack had very small keys. It has a huge display which turns 90 degrees when you slide out the keyboard.
Out of the box the phone does almost everything already. It has GPS, full Office Mobile, media player etc. I use GPS with Google maps because I don't see the need to pay 10 dollars a month for the TelNav service. The phone has WiFi as well but I have not used it too much. The city I live in completely covered in 3 coverage so I never have the need to use Wifi but its a nice option to have when I travel.
I did a few modifications to it and It is even better now. I added a DivX player to it. I turned off the Push to talk (PTT) button and replaced it with a voice dial button.
Some people complain about battery life because it is a 3G phone. What you need to realize is any of the ATT 3G phones will eat up battery life. However if you search the net there is a little application you can use to allow you to turn off 3G and only use Edge which saves you tons of battery life and it won't effect you getting your direct push email through Outlook Mobile.
Cons of the phone. There are not too many. I am not listing the pros becuase others have already done this and most people just want to know what is not so great about the phone.
I miss having a true number pad. When you hit the call button the screen changes to a dial pad and you can dial that way. I know it is just a matter of time before I am completely comfortable with it.
It is also a bit heavier than I expected. I went from a Razr to a Blackjack to a TILT and it is a big difference. Now it is not like holding a brick to your ear but you will notice the difference the first few times you use it.
It didn't come with a case. This was a little annoying. ATT claims the phone is $599. For $600 bucks they should throw in a case that fits this phone perfectly rather than having to find one that does fit.
Numbers while typing. With my Blackjack I could just hold down the number 4 and it would insert that into a message. With the TILT you have to make use of the fucntion button.
Games - The phone has a bunch of demos of games installed but very few full ones. I think they should have at least put a couple full games on it. But this is not really a gaming phone.
TouchFlo screen - I don't think it is really a con but the screen is hit or miss when using your fingers rather than the stylus. Sometimes it works great. Sometimes it doesn't. I almost always use the stylus but it is nice to not have to whip it out all the time.
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